With expanded precautionary measures being issued globally in response to COVID-19, Sterling has temporarily suspended the following global services as of Monday, March 30, 2020 due to requirements for original documents, in-person site visits, and/or closures:
Temporarily Suspended Services
- Local Criminal Check: France
- Nationwide Criminal Check: Italy, Jordan, Spain, Switzerland
- Address Verification: India, Pakistan, Philippines
- Criminal National: Greece, Tunisia
- Education Verification: India
As such, these service will be actively monitored and reopened as soon as possible.
Additional Service Changes
In addition, the following verification process changes will take effect:
- India Education Verification. Due to current restrictions within India for the next 21 days, Sterling will transition to document collection to complete this service.
- European Verifications (all jurisdictions). Closures or restrictions imposed across Europe have made it increasingly difficult to obtain a verification. As a result, Sterling will make temporary adjustments to how we process verifications in Europe to ensure hiring success. While Sterling will continue to research and source qualified contacts in order to obtain verification results, we will limit the number of attempts. If we are unable to make contact or find that a source is temporarily closed, Sterling will contact the applicant or use supporting documentation already provided to complete the verification.
Our Commitment
We are committed to providing you every opportunity to make fast, accurate and safe hiring decisions. As part of our robust business continuity plan, and those of our partners around the world, we will continue to review and keep you updated regularly of any changes, as well as continuing to identify ways to overcome challenges.
We are grateful for your continued trust in Sterling. To view and track global service updates in greater detail, login to your account, click on Help & Resources, and search for COVID-19 Global Service Updates.
If you have questions, please contact your Sterling Client Success representative.