System and Service Updates
Third-party cloud service provider interruption resolved
A widespread third-party cloud service provider interruption caused First Advantage system and service issues on Monday, October 20, 2025, from 2:45 a.m. to 6:53 p.m. ET. Please note that the outage has been fully resolved by Amazon Web Services (AWS). During the...
Current status of third-party cloud service provider interruption; delays expected
On Monday, October 20, 2025, at 10:34 a.m. ET, you may be experiencing intermittent system and service issues due to a widespread outage from our cloud-based service provider, Amazon Web Services (AWS). While most systems are now back online and showing significant...
Multiple First Advantage systems and services impacted by AWS outage on October 20, 2025
On Monday, October 20, 2025, at 10:34 a.m. ET, you may be experiencing intermittent system and service issues due to a widespread outage from our cloud-based service provider, Amazon Web Services (AWS). As a result, some customers may be unable to access their account...
E-Verify continues to experience system intermittency due to US Federal government shutdown and backlog
As of Wednesday, October 15, 2025, the E-Verify system is currently operational, but intermittent "system unavailable" is still being reported due to the government shutdown. New cases appear to be processing slowly, and our backlog of cases that require resubmission...
Upcoming planned maintenance on July 12, 2025
First Advantage is continuously innovating our cloud-based systems to deliver on our commitment of providing you with advanced technology, systems, and security – with the purpose of providing best-in-class, unsurpassed candidate and customer experiences. Starting on...
Concentra system issue now resolved, expect result delays
The system issue that caused service delays at Concentra drug and occupational health locations yesterday is now resolved. Locations are currently conducting services using normal electronic processes. Please anticipate continued delays in results as they process the...
Concentra system issue preventing ability to perform services using usual processes; some applicants and employees may require rescheduling
One of our drug and occupational health providers, Concentra, is experiencing an issue with their internal system today, Monday, March 10, 2025. The issue is preventing them from providing screening services to applicant and employees who are scheduled at their...
March 2025 holidays may result in screening service delays
In observance of these March 2025 holidays, some government offices, schools, and businesses around the world will close: Carnival and Ash Wednesday will be observed on Tuesday, March 4 – Wednesday, March 5, 2025, in many countries Benito Juarez Birthday will be...