Having TNC cases that remain open and without action for an extended period of time may suggest that your users are either not referring TNC cases to the Social Security Administration (SSA) or Department of Homeland Security (DHS) when the employee chooses to take action to resolve the TNC, or are not closing the case when an employee chooses not to take action to resolve the TNC. Both of these are violations that may lead to compliance action, up to and including termination of your E-Verify account.
Completing the TNC process strengthens E-Verify system integrity and helps ensure employers close E-Verify cases according to program requirements.
If you receive a TNC result for an employee
Please complete the following steps in E-Verify within 10 federal government working days after issuance of the TNC result.
- Notify the employee of their TNC result as soon as possible within the 10 days.
- Give the employee a copy of the Further Action Notice.
- Review the Further Action Notice with the employee in private and have them confirm whether the information listed at the top is correct.
- If your employee does not give you their decision by the end of the 10th federal government working day after E-Verify issued the TNC, then you can close the case. The employee not telling you whether they will take action on their TNC is the same as the employee choosing not to take action. Please review the E-Verify user manual for more information on closing cases in E-Verify.
- If the information is incorrect, the employer must close the case and select the statement indicating the information was not correct. After the case is closed, the employer must create a new case for the employee with the correct information.
- If the information is correct, employers may proceed to the next step.
For more information, please read Section 3.3 of the E-Verify User Manual. If you have any questions, please do not hesitate to contact your Sterling Client Success representative.