Dec 7, 2021 @ 1:54 PM EST | Canada, United States
As of 1:50 p.m. ET, Sterling continues to experience intermittent system and service issues due to a widespread cloud provider outage that started at approximately 10:38 a.m. ET on December 7, 2021. At this time, some U.S. and Canadian clients and candidates are experiencing intermittent login issues and error messages.
We are in communication with our cloud provider, and they are actively working to resolve this outage with urgency and priority. We will continue to monitor the situation, and will share updates as they become available. Thank you for your patience.
Dec 7, 2021 @ 10:56 AM EST | United States
On Tuesday, December 7, 2021 as of 10:38 a.m. ET, you may have trouble accessing our system. We are actively working to restore connectivity and apologize for any inconvenience. Thank you for your patience.
Dec 1, 2021 @ 3:30 PM EST | United States
The Office of Management and Budget (OMB) has granted an extension for use of the 2017 Federal Custody and Control Form (CCF) for urine specimens through August 31, 2023. With this extension, either the 2020 Federal CCF (new) or the expired 2017 Federal CCF (old) may be used for specimen collections as of November 23, 2021, without a memorandum for the record (MFR) from the collector.
If you have any questions or comments, please contact your Sterling Client Success representative. Thank you for your continued trust in Sterling!
Nov 15, 2021 @ 7:48 PM EST | United States
In observance of Thanksgiving, most U.S. courthouses, schools in session, businesses and government businesses will be closed on Thursday, November 25 and Friday, November 26, 2021. As a result, criminal searches and verifications with external dependencies are expected to be delayed by 24 to 48 hours. Additionally, Patient Service Centers (PSC) for Quest/LabCorp will be closed in observance of the holiday and will reopen on Friday, November 26, 2021. eScreen/Alere managed collection site availability will vary. For all testing locations, we recommend that candidates and employees should reach out to the site prior to testing to confirm holiday hours of operation. For reference, here‘s a list of 2021 holidays. Thank you for your continued trust in Sterling.
Nov 4, 2021 @ 11:52 AM EDT | United States
In observance of Veteran’s Day on Thursday, November 11, 2021, some U.S. courthouses, schools in session, businesses and government businesses will close. As a result, criminal searches, drug and health testing and verifications with external dependencies are expected to be delayed by 24 to 48 hours. We also recommend that candidates and employees call their chosen collection site to verify hours of operation as some providers have modified hours. For reference, here‘s a list of 2021 holidays.
Thank you for your continued trust in Sterling.
Oct 28, 2021 @ 2:11 PM EDT | Global, United States
From Tuesday, October 26, 2021 to Thursday morning, October 28, 2021, the Department of Justice (DOJ) National Sex Offender public website was unavailable due to a data source outage with the Puerto Rico State Sex Offender Registry. The Registry has been restored as of Thursday morning, October 28, 2021 and all impacted searches are expected to be processed by start of business day on Monday, November 1, 2021. Thank you for your patience.
