Starting at 10 a.m. ET on April 15, 2021, you may have experienced intermittent issues submitting orders on SterlingONE. Please be advised full functionality has been restored at 10:41 a.m. ET, and you may continue submitting background screening orders. Thank you for your patience.
At Sterling, we are constantly innovating our platforms to deliver on our commitment of providing you with advanced, technology-enabled services.
Our upcoming maintenance originally planned for Saturday, April 10, 2021, has been rescheduled to Sunday, April 18, 2021, from 4:30 a.m. to 5:30 a.m. ET. You may experience issues ordering Drug & Health Screening (D&HS) services, and candidates may not be able to complete drug registrations.
Thank you for your continued trust. If you have any questions, please contact your Sterling Client Success representative.
Form I-9 Compliance will be performing regularly scheduled maintenance on Tuesday, April 6, 2021, from 1:00 a.m. to 2:59 a.m. ET. During this time, Form I-9 and E-Verify may be intermittently available.
On Tuesday, March 30, 2021, drug test registration through Quest became disabled due to an issue with the Quest system. Please note that the issue was resolved by Quest on Tuesday evening, and they are anticipating a 24 hour delay for drug tests that were received at the lab during the outage. Thank you for your patience.
In observance of upcoming holidays (including Holy Week in Puerto Rico starting the week of March 29, 2021; Cesar Chavez Day in California on Wednesday, March 31, 2021; Transfer Day and Easter in the U.S. Virgin Islands from Wednesday, March 31 to Monday, April 5, 2021; and Good Friday on Friday, April 2, 2021), several U.S. courthouses, schools in session, and businesses may close. As a result, criminal searches and verifications with external dependencies are expected to be delayed by 24 to 48 hours. Delays for criminal searches and verifications with external dependencies in Puerto Rico may extend through the week of April 5, 2021 due to Holy Week. Criminal searches in the U.S. Virgin Islands are expected to be delayed by five to eight business days. We recommend that candidates and employees call their chosen collection site to verify hours of operation. Thank you for your continued trust in Sterling.