Feb 15, 2021 @ 4:30 PM EST | United States
In observance of Mardi Gras on Tuesday, February 16, 2021, all courts in the state of Louisiana will be closed.
As a result, please note the following impact below.
- Criminal searches and verifications with external dependencies are expected to be delayed by 24 to 48 hours. We expect to resume to normal fulfillment by Thursday, February 18, 2021.
- Patient service centers (PSC) and eScreen managed sites may close or experience delays. We encourage candidates and employees call their chosen collection site to verify hours of operation.
If you have any questions, please do not hesitate to contact your Sterling Client Success representative.
Feb 12, 2021 @ 10:09 AM EST | United States
Pennsylvania criminal searches became unavailable as of Tuesday, February 9, 2021, due to online source updates. Please note that manual fulfillment has resumed as of Thursday, February 11, 2021. In the meantime, please expect processing delays for 24 to 48 hours. Thank you for your patience.
Feb 10, 2021 @ 4:49 PM EST | United States
Some U.S. courthouses, schools in session, and businesses may close in observance of the upcoming holidays (Lincoln’s Birthday on Friday, February 12, 2021, and Presidents’ Day on Monday, February 15, 2021).
As a result:
- Criminal searches and verifications with external dependencies are expected to be delayed by 24 to 48 hours.
- Patient service centers (PSC) and eScreen managed sites may close or experience delays. We recommend that candidates and employees call their chosen collection site to verify hours of operation.
If you have any questions, please do not hesitate to contact your Sterling Client Success representative.
Feb 8, 2021 @ 2:15 PM EST | United States
On Monday, February 8, 2021, from 12:33 p.m. to 1:59 p.m. ET, you may have experienced issues logging in and placing orders. Please be advised functionality has been restored, and you may continue placing orders for processing. Thank you for your understanding, and we apologize for any inconvenience this may have caused.
Feb 2, 2021 @ 1:23 PM EST | United States
A winter storm is hitting the East Coast – impacting Washington DC, Delaware, Massachusetts, Maryland, New Jersey, New York, Pennsylvania, and Virginia. As a result, we anticipate processing delays for criminal searches and verifications with external dependencies. Patient Service Centers and eScreen managed collection sites may also be impacted. We strongly encourage you and your candidates to contact the chosen collection site to verify hours of operation. Thank you for your patience.
Jan 28, 2021 @ 1:00 PM EST | United States
Travis, Texas county criminal searches became unavailable on Friday, January 22, 2021. Please note the county resolved the system issue on Wednesday, January 27, 2021, and pending searches have been processed. Thank you for your patience.
