In light of the growing impact of the novel Coronavirus, COVID-19, the Sterling team has been enacting the necessary contingencies for our business operations throughout the world. For more information, visit https://www.sterlingcheck.com/covid-19/.
As with all unforeseen events, Sterling’s global screening and identity services continue to stand apart thanks to our proprietary automation technology and partner relationships. We are committed to providing our clients every opportunity to make fast, accurate and safe hiring decisions. To reinforce that commitment, we have posted a statement to the market: Sterling Clears Path for Background Screenings Amid COVID-19.
We are grateful for your continued trust in Sterling. To view and track global service updates daily, login to your account, click on Help & Resources, and search for COVID-19.
GLOBAL SERVICE UPDATES
- Criminal. Greece Nationwide Criminal Record Searches that are processed through the Ministry of Justice Division of Criminal Records continue to be suspended through Sunday, January 31, 2021. As a result, Greece Nationwide Criminal Record searches will be delayed.
- Global Education and Employment Verification. As some schools and business have remained closed or are operating remotely, please expect some delays in verification services.
- Global Criminal, Database and Verification Services. Address verification for Pakistan and the Philippines continues to be temporarily suspended.
UK SERVICE UPDATES
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Disclosure Scotland. Disclosure Scotland continues to accept non Covid-19 related disclosure applications. If you currently have an application that needs to be prioritized because it meets the below requirement, please contact your Sterling Backcheck representative. Covid-19 application that can be prioritized:
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The role must be carried out (full or partly) in Scotland.
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The role must be only Covid-19 specific roles being carried out in Scotland, e.g. food delivery, drivers, healthcare workers, etc.
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CANADIAN SERVICE UPDATES
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Canadian Fingerprinting. Some commissionaires have closed their offices and are not offering fingerprinting services at this time. However, some commissionaires are open and continue to offer services. As before, they are not offering walk-in services. To verify the most up-to-date information, it is imperative for all candidates to call their local Commissionaires office to verify operating hours and book appointments in advance.
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Quebec Civil Court Searches. Quebec Provincial Courts have suspended non-urgent services. As a result, we are unable to complete the searches until Quebec Civil Courts resume non-essential services.
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Identity Verification for Canadian Criminal Record Checks. We continue to prioritize safety of our clients and as such, continue to offer a temporary remote ID verification process. Please note that our Electronic ID Verification (eIV) continues to be the most convenient, safe and efficient way to verify identity and is our preferred method of ID verification. If, however, eIV is not suitable or unsuccessful, clients may follow this temporary remote ID verification process. Note: ID copies are not required for video chat sessions.
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Connect with their candidate live through any video calling platform to clearly see their face and hear their voice.
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Ask candidates to hold up two IDs (one at a time) that meet Royal Canadian Mounted Police (RCMP) requirements to clearly read them. The first ID must be government issued and have candidate’s name, date of birth, photo, and signature. The second only needs to show the candidate’s name.
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Verify the photo is of a candidate and copy their full legal name and date of birth from IDs on the screen.
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Complete and submit Sterling’s ID verification form with the name and date of birth as copied from the candidate’s ID.
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If you have any further questions, please reach out to your dedicated Sterling Client Success representative. Thank you for your continued trust in Sterling.