Beginning approximately 12:30 a.m. ET on Friday, July 19, 2024, a global information outage is causing disruption of drug and health services and support as well as shipping delays. As a result of the outage:
- Patient Services Center Custom Contact teams are operating with reduced capacity, so candidates may experience longer wait times and service times.
- Sterling has temporarily disabled drug registrations for Quest Diagnostics due to intermittent availability.
- The outage is impacting drug and health specimen and supply transit times due to flight logistics issues.
Please note that Sterling’s systems are not directly impacted by the situation. We are monitoring our partners for additional impact, if any, and will share updates as they become available. Thank you for your patience.