On Monday, October 20, 2025, at 10:34 a.m. ET, you may be experiencing intermittent system and service issues due to a widespread outage from our cloud-based service provider, Amazon Web Services (AWS). As a result, some customers may be unable to access their account dashboards, reporting and phones; delays are expected.
We are in communication with AWS, who is actively working to resolve this issue. We will continue to monitor and will share updates as they become available. Thank you for your patience.