Drug service registration for Quest Diagnostics clinic locations is now restored. Previously, we had reported that beginning approximately 12:30 a.m. ET on Friday, July 19, 2024, a global information outage caused Quest Diagnostics to be intermittently available. As a result, Sterling temporarily disabled drug registrations for this service partner. At this time, you can successfully register services with Quest Diagnostics using your standard process.
While the drug registration issue has been resolved, we anticipate continued screening service delays and reduced capacity for provider support as systems are restored. These delays may include:
- Patient Services Center Customer Contact teams operating with reduced capacity with candidates experiencing longer wait times and service times.
- Extended drug and health specimen and supply transit times due to flight logistics issues
- Extended fulfillment turnaround times for criminal and verification services performed at sources impacted by system outages.
We are continuing to monitor the situation and will provide additional updates if necessary. Thank you for your patience. We appreciate your ongoing partnership.