A widespread third-party cloud service provider interruption caused First Advantage system and service issues on Monday, October 20, 2025, from 2:45 a.m. to 6:53 p.m. ET. Please note that the outage has been fully resolved by Amazon Web Services (AWS). During the outage, some First Advantage customers may have experienced intermittent system and service issues that impacted order submission.
Please note the following statuses:
- Customer Care Phone System. While Chat support remained available throughout the interruption at help.fadv.com, phone systems were down until 8:38 p.m. ET on Monday, October 20, 2025.
- Reporting. Reports are currently available, and the data is current as of 11:59 p.m. ET on Tuesday, October 21, 2025.
- National Sex Offender Public Website Searches. The National Sex Offender Public website is back online at 6:25 p.m. ET on Monday, October 20, 2025; backlog is now clear.
- Candidate Hub Accessibility. All candidates should now be able to access their in-progress workflows via Candidate Hub or their invite link.
- Order impact: If your order failed to submit during this timeframe, please resubmit for processing.
Thank you for your patience.