System and Service Updates
Department of Justice (DOJ) National Sex Offender outage and delays
Starting on Wednesday, May 1, 2024, the Department of Justice (DOJ) National Sex Offender Public Website became unavailable due to a data source outage. The DOJ is working to determine a date of restoration. In the meantime, turnaround time delays are expected. We are...
Sterling I-9 connection issue in the Client Hub resolved
After Sterling received reports of the “Manage I-9” button not working properly in the Client Hub Order Manager, we actively worked to address the issue. As of 11:45 p.m. ET on Tuesday, April 23, 2024, the issue is now resolved and we’ll continue to monitor. Thank you...
Updated criminal and civil county court records now available in all Kansas Judicial Branch counties
Effective Wednesday, April 17, 2024, all Kansas Judicial Branch counties have completed updating their court case information, and we are processing criminal and civil records in the Kansas counties. As of Monday, April 22, 2024, criminal and civil search backlogs are...
Update: Access to Fulton County, Georgia court records restored, civil search backlog not yet cleared
As of Monday, April 8, 2024, online access to Fulton, Georgia criminal records has been restored by the court. Additionally, we have secured an alternate method of fulfillment for civil searches in this jurisdiction. The backlog of Fulton County criminal searches is...
Updated criminal and civil county court records now available in 103 Kansas Judicial Branch counties
As of Wednesday, April 10, 2024, Sterling is now processing criminal records in 103 Kansas county jurisdictions that have confirmed they have completed updating their court case information. At this time, only Butler County remains unavailable as they are still...
April 13, 2024 Planned Maintenance & IP Address Whitelist Reminders
This is a reminder of Sterling’s planned maintenance on Saturday, April 13 from 3:00 a.m. to 9:00 a.m. As a result, your Sterling account will be unavailable during this time period. Action May Be Required If you are a security-minded company that whitelists our IP...
Online access to Fulton County, Georgia court records now restored
As of Monday, April 8, 2024, online access to Fulton, Georgia criminal and civil records has been restored by the court. The backlog of Fulton County searches is cleared and turnaround times are returned to normal. As a reminder, online access to Fulton County records...
Service Advisory: April 2024 holidays may result in screening service delays
In observance of the April 2024 holidays noted below, some government offices, schools, and businesses around the world will close: Easter Monday will be observed in many countries on Monday, April 1, 2024 Ching Ming Festival will be observed in China and Hong Kong on...