System and Service Updates
Criminal, verification, and drug & health delays in Southern California counties due to winter storms
As of Monday, February 5, 2024, severe weather impacting eight California counties - Los Angeles, Orange, Riverside, San Bernardino, San Diego, San Luis Obispo, Santa Barbara, and Ventura - may result in criminal, verification and drug & health screening service...
Fulton County, Georgia criminal and civil court records unavailable
Starting Monday, January 29, 2024, criminal and civil record data for Fulton County, Georgia is unavailable due to a technical issue with their information system. At this time, there is no ETA for restoration of record access and no alternate option for record access...
Additional Kansas Judicial Branch criminal and civil county court records now available
As of Tuesday, January 30, 2024, 11 additional Kansas counties have completed updating their court case information. Sterling is now processing criminal records in the 44 Kansas Judicial Branch counties that have updated court case information. Estimated turnaround...
Sterling streamlines input of reason for leaving in employment verifications
Effective Thursday, February 1, 2024, reason for leaving will be collected via a new ‘Reason for Leaving' drop-down menu as part of the employment data collection process in Candidate Hub. The reason for leaving information will then be verified by our verifications...
Some Kansas Judicial Branch county records now available
Starting Monday, January 22, 2024, Sterling is now processing criminal records in the 33 Kansas counties jurisdictions that have completed updating their court case information. Estimated turnaround times for pending criminal checks will vary. Sterling is continuing...
Criminal, verification, and drug & health delays due to winter storms across the U.S.
As of Friday, January 19, 2024, winter storms impacting eastern, central, and western U.S. states may result in criminal, verification and drug & health screening service delays. Criminal and civil searches as well as verifications with external dependencies may...
January 2024 holidays may result in screening service delays
In observance of these January 2024 holidays, some government offices, schools, and businesses around the world will close: New Year's Day will be celebrated on Monday January 1, 2024 in most countries around the world Day After New Year's Day will be celebrated on...
Reporting data delays resolved
On Saturday, December 2, 2023, we started experiencing an issue that caused outdated data to display in the Sterling Analytics dashboards. As of 6:30 a.m. ET on Tuesday, December 5, 2023, this issue is resolved and data within the Sterling Analytics dashboards are now...