System and Service Updates
Reporting data delays reported
On Monday, December 4, 2023, an issue has been reported that’s causing outdated data to display in Sterling Analytics dashboards. Reporting dashboards currently reflects data as of Saturday, December 2, 2023 at 10:00 a.m. ET. Please note that order submission is not...
December holidays may result in screening service delays
In observance of these December holidays, some government offices, schools, and businesses may close: Sultan of Selangor’s Birthday will be celebrated in Malaysia on Monday, December 11, 2023 Christmas Day will be celebrated in many countries throughout the world on...
Equifax The Work Number® price increase on January 1, 2024
Sterling offers background and identity verification services to help over 50,000+ clients create people-first cultures built on a foundation of trust and safety. Our service provider has informed Sterling that they are raising the pricing for their employment...
Upcoming Sterling system planned maintenance and outage on December 3, 2023
We are constantly innovating our cloud-based platforms to deliver on our commitment of providing you with advanced, technology-enabled services. On Sunday, December 3, 2023, from 3 a.m. to 6 a.m. ET. Sterling will perform a planned system maintenance. As a result,...
Massachusetts county court system now available
From Wednesday, November 1, 2023, to Thursday, November 9, 2023, Massachusetts county criminal and civil searches experienced delays across the state due to an issue with the court's public record indexing system. The issue with the Massachusetts county court public...
Delays expected for Massachusetts county court records
As of Wednesday, November 1, 2023, Massachusetts county criminal and civil searches are experiencing delays across the state due to an issue with the court's public record indexing system. Currently, the state does not have an ETA for resolution. We will continue to...
November holidays may result in screening service delays
In observance of these November holidays, some government offices, schools, and businesses will close: Melbourne Cup will be celebrated Victoria, Australia on Tuesday, November 7, 2023 International Remembrance Day / International Armistice Day will be observed...
Department of Justice National Sex Offender Public Website now available
From Monday, October 23 to Tuesday, October 24, 2023, the Department of Justice (DOJ) National Sex Offender Public Website (NSOPW) was unavailable due to an outage across multiple states and tribes. As of Tuesday, October 24, 2023, the DOJ has resolved the issue. DOJ...