System and Service Updates
October holidays may result in screening service delays
In observance of these October holidays, some government offices, schools, and businesses will close: Chinese Mid-Autumn Festival and National Day will be observed in China from Friday, September 29, 2023 through to Friday, October 6, 2023 | The Sterling China Office...
Sterling I-9 inaccessibility now resolved
Starting at 10:00 a.m. ET on Monday, September 18, 2023, we discovered that some Sterling clients using Form I-9’s from the Client Hub have been unable to access . As of 11:20 a.m. ET, the issue is now resolved. If you were unable to access, you may now re-submit for...
Texas MVR search delays expected due to provider issue
As of September 6, 2023, Texas Motor Vehicle Record (MVR) searches became unavailable due to an issue with our provider. At this time, there is no ETA for restoration of record access. We are actively monitoring the situation to reinstate fulfillment as soon as...
September holidays may result in screening service delays
In observance of these September holidays, some government offices, schools, and businesses will close: Labor Day will be observed in Canada and the US on Monday, September 4, 2023 Malaysia Day will be observed in Malaysia on Saturday, September 16, 2023 National Day...
Criminal, civil, verifications, and drug & health testing delays expected due to Hurricane Idalia
Hurricane Idalia made landfall on Wednesday, August 30, 2023, impacting Florida's Gulf Coast, Georgia, and the Carolina coastline. The area is experiencing widespread flooding and power failure. As a result, criminal, civil and verification searches with external...
Update: Drug & Health Services planned system maintenance timeframe delayed until Sunday, September 3, 2023
The planned Drug & Health Services (D&HS) system maintenance has been rescheduled to Sunday, September 3, 2023, from 6:00 a.m. to 12:00 p.m. ET. It was originally scheduled for Saturday, August 26, 2023. While our system is being upgraded, ordering of...
Upcoming Drug & Health Services planned system maintenance this weekend
We hold ourselves to a high standard – and part of that means regularly finding ways to enhance our technology and security. On Saturday, August 26, 2023, Sterling will be performing planned Drug & Health Services (D&HS) system maintenance from 6:00...
August holidays may result in screening service delays
In observance of the August holidays noted below, some government offices, schools, and businesses around the world will close: Civic Holiday will be observed in parts of Canada on Monday, August 7, 2023 National Day will be observed in Singapore on Wednesday, August...