System and Service Updates
May 2023 holidays may result in screening service delays
In observance of the May 2023 holidays, some government offices, schools, and businesses around the world will close: May Day will be observed across the United Kingdom on Monday, May 1, 2023 Labour Day will be observed in many countries throughout the world,...
E-Verify service restored
From 10:54 a.m. ET to 12:26 p.m. ET on Wednesday, April 19, 2023, our E-Verify provider experienced intermittent delays due to technical issues. As of 12:26 p.m. ET, our E-Verify provider has restored services, and users can now create and submit cases without...
Intermittent Form I-9/E-Verify case creation issue
Starting Wednesday, April 19, 2023 at ~10:54 a.m. ET, our E-Verify provider is currently experiencing intermittent delays due to technical issues. As a result, some users may be experiencing timeouts and increased processing times when creating and submitting cases....
Compliance Update: California Bills Alert SB-647 and SB-809
Two bills have been introduced in the 2023 California legislative session that could significantly impact criminal background screening in the State. Senate Bill 809 seeks to overhaul the California Fair Chance Act, effectively prohibiting criminal background checks...
Attachments within Sterling I-9 and Onboarding services now available
Starting Thursday afternoon on April 13, 2023, attachment functionality within Sterling I-9 and Onboarding services became unavailable. As of 10:47 p.m. ET, the issue is now resolved. As a result, attachments within Sterling I-9 and Onboarding processes can be...
Attachment issue reported for Sterling I-9 and Onboarding services
On Thursday, April 13, 2023, there are reports of an attachment issue with Sterling I-9 and Onboarding services. While order submission isn't impacted, users are currently unable to access and view attachments. We are actively working to resolve and will share updates...
Sterling is releasing an update to align with new version of the FCRA Summary of Consumer Rights
On Monday, March 20, 2023, the U.S. Consumer Financial Protection Bureau (CFPB) issued a rule to make minor corrections and updates to the contact information contained within the Fair Credit Reporting Act (FCRA) Summary of Consumer Rights. While these changes go into...
Sterling I-9, Section 2 now available
From 1:30 p.m. to 2:00 p.m. ET on Wednesday, April 12, 2023, Section 2 of the Sterling I-9 process was unavailable. As of 2:00 p.m. ET, the issue is now resolved. If you were impacted, you can fully access and complete Section 2 of Sterling I-9. We apologize for any...