System and Service Updates
Sterling Form I-9, Section 2 is unavailable
Starting on Wednesday, April 12, 2023 at 1:30 p.m. ET, there are reports of an issue within Section 2 of the Sterling I-9 process. Users are currently unable to access and complete Section 2. We are actively working to resolve, and will share updates as they become...
April 2023 holidays may result in screening service delays
In observance of these April 2023 holidays, some government offices, schools, and businesses will close: Holy Week will be observed in many countries throughout Latin America from Sunday, April 2 through to Saturday, April 8 Ching Ming Festival will be celebrated in...
Motor Vehicle Record (MVR) services now available
From 9:30 a.m. ET to 1:45 p.m. ET on Thursday, March 16, 2023, Sterling experienced a temporary delay for Motor Vehicle Record (MVR) fulfillment due to connectivity issues with our provider. MVR services were restored at 1:50 p.m. ET on Thursday, March 16, 2023....
E-Verify is now available
From 10:20 a.m. to 2:15 p.m. ET on Wednesday, March 15, 2023, our E-Verify services were unavailable due to technical issues with our provider. As of 2:15 p.m. ET, our E-Verify provider has fully-restored their system and services, and you are now able to create and...
E-Verify is temporarily unavailable
Starting Wednesday, March 15, 2023, our E-Verify provider has confirmed that their services are not currently available due to technical difficulties. As a result, Sterling clients will not be able to take action on E-Verify cases. We apologize for the inconvenience...
Sterling Integration Hub infrastructure update will include server IP address changes on April 14, 2023
At Sterling, we are constantly evolving our systems to deliver on our commitment of providing clients with advanced, technology-enabled services. Effective Friday, April 14, 2023, we are making infrastructure updates to the Sterling Integration Hub that also include...
Important Update: Change to Hungarian Criminal History and Police Clearance Authentication Checks
Effective immediately, Sterling will no longer collect or publish Hungarian criminal records certificates to comply with local labour code and guidance from the Hungarian National Authority for Data Protection and Freedom of Information (NAIH). In accordance with the...
Drug and health clinic site search issue resolved
On Monday, February 27, 2023 at approximately 2:30 p.m. ET, we started having reports of a drug and health screening issue where site search for some clinic locations were not being returned. As of 6:00 p.m. ET, the clinic site search issue has been resolved and we...