System and Service Updates
Criminal, verification, and drug & health delays expected as Winter Storm Elliott tracks through the Midwest, Northeast and South
Winter Storm Elliott is currently in the Midwest moving eastward toward the Plains, Northeast, Great Lakes, and South. Anticipated snowfall and heavy winds causing potential power outages and dangerous transit conditions could result in criminal, verification and drug...
Compliance Update: Atlanta Amends Anti-Discrimination Ordinance to Include Criminal History
On October 17, 2022, The Atlanta City Council approved new ordinance 22-O-1748 which amends its current anti-discrimination code, City of Atlanta Code of Ordinances Chapter 94 (Human Relations), by expanding protections to, among other things, an individual’s criminal...
Upcoming Social Security Administration system maintenance to cause CBSV processing delays
The Social Security Administration (SSA) is conducting system maintenance on its Consent Based Social Security Number Verification (CBSV) service from Thursday, December 15, 2022 at 11 p.m. ET through Tuesday, December 20, 2022. Please note services will be...
Equifax The Work Number® price increase on January 1, 2023
Sterling offers background and identity verification services to help over 50,000+ clients create people-first cultures built on a foundation of trust and safety. Our service provider, Equifax Workforce Solutions (formerly known as TALX) has informed Sterling and all...
E-Verify currently experiencing intermittent service interruptions
Starting Monday, November 28, 2022, our E-Verify provider is experiencing intermittent service interruptions due to technical issues. While E-Verify is intermittent, Sterling clients may see delays in new case creation and continuation of cases. In addition, clients...
Client dashboard viewing issue resolved
On Monday, November 28, 2022, you may have experienced error messages within the Client dashboard when viewing background screening and/or Form I-9 orders. As of 3:58 p.m. ET, the Client dashboard issue is resolved and we’ll continue to monitor. We apologize for any...
Client dashboard error messages reported
On Monday, November 28, 2022, some Sterling clients are experiencing error messages when accessing orders within the Client dashboard. We are urgently working to address the issue. We apologize for any inconvenience this has caused and will supply updates as we learn...
Upcoming planned maintenance and outage on November 27, 2022
We are constantly innovating our cloud-based platforms to deliver on our commitment of providing you with advanced, technology-enabled services. On Sunday, November 27, 2022 from 3:00 a.m. to 8:00 a.m. ET. Sterling will perform a planned system maintenance. As a...