System and Service Updates
Criminal, civil, verifications and drug & health delays expected due to Tropical Storm Nicole
Tropical Storm Nicole made landfall along the east coast of Florida, early Thursday, November 10, 2022. The state is experiencing prolonged coastal flooding and power failure. As a result, drug and health testing fulfillment and shipping will be impacted as collection...
Upcoming Social Security Administration system maintenance to cause CBSV processing delays
The Social Security Administration (SSA) is conducting system maintenance on its Consent Based Social Security Number Verification (CBSV) service from Thursday, November 10, 2022, at 11 p.m. ET through Monday, November 14, 2022. Please note services will be...
Intermittent system and service delays resolved
A third-party cloud service provider interruption caused intermittent Sterling system and service issues in the U.S. from 12:15 p.m. ET to 2:15 p.m. ET on Friday, November 4, 2022. Please note the provider interruption is now fully resolved. We will continue to...
Intermittent system and service delays reported
On Friday, November 4, 2022, intermittent system and services delays and/or error messages have been reported across Candidate and Client Hubs. We are diligently investigating this issue and will provide updates as they become available. We apologize for any...
Upcoming November holidays may result in screening service delays
In observance of these upcoming November holidays, government offices, schools, and businesses may close: International Remembrance Day or International Armistice Day | Americas, Europe will be observed on Friday, November 11 in countries throughout Europe and the...
D&HS clinic site search issue now resolved
On Tuesday morning, October 11, 2022, some clients may have experienced a drug and health screening issue where site search for some clinic locations were not being returned. As of 10:45 a.m. ET, the clinic site search issue has been resolved and we will continue to...
Clinic site search issue for some drug and health screenings reported
On Tuesday, October 11, 2022, we have reports of a drug and health screening issue where site search for some clinic locations is not being returned. We are actively working to address the issue and apologize for any inconvenience caused. We will supply updates as we...
E-Verify technical issue impacting some Sterling clients
Starting on Wednesday, October 5, 2022, our E-Verify provider started experiencing a technical issue impacting their website, preventing some users from editing case information or submitting a case. As a result, some Sterling clients are encountering an error message...