System and Service Updates
Service Advisory: Department of Justice (DOJ) National Sex Offender public website is now available
The Department of Justice National Sex Offender Public Website was unavailable from Saturday, September 3, 2022 to September 6, 2022 due to an outage with the Puerto Rico Sex Offender Registry. As of Wednesday, September 7, 2022, the National Sex Offender Public...
Service Advisory: Department of Justice (DOJ) National Sex Offender outage and delays
Starting Saturday, September 3, 2022, the Department of Justice (DOJ) National Sex Offender public website became unavailable due to a data source outage with the Puerto Rico State Sex Offender Registry. The DOJ is working to determine a date of restoration. In the...
Turnaround time delays ongoing for some California county criminal searches
Sterling continues to experience some turnaround time delays for California county criminal search requests. Impacted California counties include Del Norte, El Dorado, Fresno, Kern, Kings, Marin, Nevada, Sacramento, San Bernardino, San Diego, San Francisco, San...
2022 Labor Day holiday will delay criminal, verification and drug and health test services
In observance of Labor Day on Monday, September 5, 2022, some U.S. courthouses, schools in session, businesses and government businesses will close. As a result, criminal searches, drug and health testing and verifications with external dependencies are expected to be...
E-Verify currently experiencing intermittent service interruptions
Starting Tuesday, August 23, 2022 at 2:10 p.m. ET, E-Verify is experiencing intermittent service interruptions due to technical issues. While E-Verify is unavailable, clients may see new and existing E-Verify cases show as "pending." Clients might not be able to take...
E-Verify is now available
From 12:29 p.m. to 5:01 p.m. ET on Monday, August 15, 2022, our Form I-9/E-Verify system was unavailable due to technical issues with our provider. As of 5:01 p.m. ET, our E-Verify provider has restored their system and employers are now able to fully access their...
Form I-9/E-Verify is temporarily unavailable
Starting Monday, August 15, 2022 at 12:29 p.m. ET, our Form I-9/E-Verify provider is currently unavailable due to technical issues. While Form I-9/E-Verify is unavailable, employers will not be able to access their Form I-9/E-Verify accounts. We apologize for the...
Criminal, verification, and drug and health service delays expected as flooding impacts 4 U.S. states
As of Friday, July 29, 2022, several U.S. states are being impacted by severe flooding, including Kentucky, Missouri, West Virginia, and Virginia. The severe flooding has created extensive damage to roads and buildings. Criminal and civil searches with external...