System and Service Updates
Login issue now resolved
On Monday, July 18, 2022, between 4:42 a.m. to 4:37 p.m. ET, some Sterling clients may have experienced intermittent error messages while logging in. As of 4:37 p.m. ET, the login issue has been resolved and we will continue to monitor. We apologize for any...
Login errors have been reported
On Monday afternoon, July 18, 2022, some Sterling clients may be experiencing intermittent issues logging in at this time. We are actively investigating this issue with urgency and priority. We will continue to monitor the situation and will share updates as they...
Intermittent system latency is now resolved
On Thursday, June 30, 2022, between 8:08 p.m. to 8:37 p.m. ET, clients and candidates may have experienced intermittent latency and/or order submission issues in Canada. If you received an error message while placing an order, it will need to be resubmitted for...
Intermittent system delays have been reported
As of 8:08 p.m. ET on Thursday, June 30, 2022, Sterling is experiencing an intermittent system issue in Canada. At this time, clients and candidates in Canada may experience intermittent error messages and latency when submitting orders. We are actively investigating...
eScreen drug and health service access now restored
Starting at 11:30 a.m. ET on Monday, June 13, 2022, electronic drug and health testing registration through eScreen was temporarily disabled due to system issues at eScreen, resulting in the inability for you and your candidates to register services with this...
eScreen drug and health service delays expected due to provider system issues
Starting at 11:30 a.m. ET on Monday, June 13, 2022, electronic drug and health testing registration through eScreen was temporarily disabled due to system issues at eScreen, resulting in the inability for clients and candidates to register services with this provider....
Department of Justice National Sex Offender Public Website now available
The Department of Justice National Sex Offender Public Website became unavailable on Tuesday, June 7, 2022 due to state-source outages of the Puerto Rico and Oregon sex offender websites. As of Thursday, June 9, 2022, the National Sex Offender Public Website online...
Department of Justice National Sex Offender Public Website currently unavailable
The Department of Justice National Sex Offender Public Website became unavailable on Tuesday, June 7, 2022 due to state-source outages of the Puerto Rico and Oregon sex offender websites. They are working to restore the service as quickly as possible. We are currently...