System and Service Updates
Service Advisory: Upcoming Indigenous Peoples’ / Columbus holiday may delay criminal, verification and drug and health testing services
In observance of Indigenous Peoples' / Columbus Day on Monday, October 11, 2021, some U.S. courthouses, schools in session, and businesses may close. As a result, criminal searches, drug and health testing and verifications with external dependencies may be delayed by...
Service Advisory: State of Georgia criminal search request delays
The agency that processes State of Georgia (GA) criminal search requests is operating with limited staff from Monday, September 20 to Friday, September 24, 2021. The agency is working as quickly as possible to process requests, but turnaround time delays are expected...
Service Advisory: Upcoming Social Security Administration system maintenance to cause CBSV processing delays
Starting Wednesday, September 29, 2021 at 5:00 p.m. ET through the afternoon on Monday, October 4, 2021, the Social Security Administration (SSA) is conducting system maintenance on its Consent Based Social Security Number Verification (CBSV) service. Please note...
Service Advisory: North Carolina Vehicle Record (MVR) searches unavailable
Motor vehicle record (MVR) searches for North Carolina are unavailable as of Thursday, September 16, 2021. We are monitoring the situation to reinstate MVR fulfillment as quickly as possible. As a result, please expect delays. Thank you for your patience.
Criminal Fulfillment in the State of California
As you may know, Sterling is currently experiencing delays in fulfilling some county court searches in the state of California, specifically in Los Angeles County. These delays are due to recent legal action that has made it increasingly difficult to obtain...
Service Advisory Resolved: Department of Justice National Sex Offender public website outage restored
From Friday, August 27 to Monday, August 30, 2021, several state repositories were unavailable in the Department of Justice (DOJ) National Sex Offender public website. As of Tuesday, August 31, 2021, the DOJ has resolved the issue. Our automation has restarted and is...
Service Advisory: Criminal, drug & health and verification delays expected due to Hurricane Ida
On Sunday, August 29, 2021, Hurricane Ida made landfall, impacting the state of Louisiana. Criminal searches and verifications with external dependencies may experience delays as Louisiana courts are closed through Tuesday, August 31, 2021, and many Mississippi courts...
Service Advisory: Department of Justice National Sex Offender public website outage
Starting Friday, August 27, 2021, several state sex offender repositories are unavailable in the Department of Justice (DOJ) National Sex Offender public website, due to multiple outages across state sex offender websites. The DOJ is working to determine a date of...