System and Service Updates
Service Advisory: Upcoming Labor Day holiday will delay criminal, verification and drug and health testing services
In observance of Labor Day on Monday, September 6, 2021, U.S. courthouses, schools in session, and businesses will close. As a result, criminal searches, drug and health testing and verifications with external dependencies are expected to be delayed by 24 to 48 hours....
Compliance Update: Nevada Senate Bill No. 293
The Governor of Nevada, Steve Sisolak, approved Senate Bill No. 293 on June 2, 2021, amending Chapter 613 of NRS. The effective date is October 1, 2021. It is an Act relating to employment; prohibiting an employer from seeking or relying on the wage or salary history...
Service Advisory: Missouri Motor Vehicle Record (MVR) searches are unavailable
As of Tuesday, August 17, 2021, Motor Vehicle Record (MVR) searches for Missouri are unavailable. We are monitoring the situation to reinstate MVR fulfillment as quickly as possible, and will provide updates as they become available. Please expect delays. Thank you...
Compliance Update: Louisiana Fair Chance
On June 16, 2021, the Governor of Louisiana, John Bel Edwards, signed House Bill No. 707 into law. The effective date is August 1, 2021. The Bill aims to: prohibit discrimination based on criminal history records; to provide criteria in making hiring decisions; to...
Service Advisory Update: eScreen ground order delays for D&HS services
On Friday, July 23, 2021 eScreen’s supply warehouse began experiencing significant delays processing D&HS ground orders, due to supply chain shortages for chain-of-custody forms (CCFs), specimen bags, and collection cups. More than a week later, we continue to see...
Service Advisory: Georgia Motor Vehicle Record (MVR) searches unavailable
Motor vehicle record (MVR) searches for Georgia are unavailable as of Friday, August 6, 2021 due to a statewide issue that's impacting all CRAs. We are monitoring the situation to reinstate MVR fulfillment as quickly as possible. As a result, please expect delays....
Service Advisory: Extended drug test turnaround times with D&HS partners
Three of Sterling’s drug and health screening partner laboratories – Quest, LabCorp and Alere – are currently experiencing significant delays processing drug test orders due to staffing issues. Increased turnaround times are expected. We will continue to monitor and...
Service Advisory Update: Criminal search turnaround time delays for Los Angeles County, California
On Tuesday, July 20, 2021, Sterling started experiencing turnaround time delays for county criminal searches in Los Angeles County, California. More than a week later, we continue to see significant turnaround time delays. We plan to monitor closely, and will supply...