System and Service Updates
System Alert: Planned system maintenance on June 28, 2021
We are constantly innovating our platforms to deliver on our commitment of providing you with advanced, technology-enabled services. On Monday, June 28, 2021 from 3:00 a.m. to 3:30 a.m. ET, Sterling will perform planned system maintenance. As a result, you may...
Service Advisory: Illinois MVR outage
Motor vehicle record (MVR) searches for Illinois are unavailable as of Thursday, June 10, 2021. Please note the system issue is with the state and we are monitoring the situation to reinstate MVR fulfillment as quickly as possible. As a result, please expect delays....
Compliance Update: Philadelphia Bans Pre-Employment Marijuana Screening
On April 28, 2021 Philadelphia Mayor Jim Kenney signed Bill No. 200625 into law, amending Title 9 of The Philadelphia Code, entitled “Regulation of Businesses, Trades and Professions”, by adding a new Chapter 9-4700, to prohibit employers from requiring prospective...
Upcoming Quest planned system maintenance
Quest will be performing a planned maintenance on Friday, June 11, 2021, from 12:00 a.m. to 4:00 a.m. ET. As a result, electronic drug test registrations via Quest will be unavailable during this time frame. Drug test registrations with LabCorp and eScreen will be...
The Department of Homeland Security extends Form I-9 requirement flexibility to August 31, 2021
On Thursday, May 27, 2021, the Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) announced an extension of the flexibility in complying with requirements related to Form I-9, Employment Eligibility Verification, due to Covid-19....
Upcoming Memorial Day will delay criminal, verification and drug and health services
In observance of Memorial Day on Monday, May 31, 2021, several U.S. courthouses, schools in session, and businesses may close. As a result, criminal searches and verifications with external dependencies are expected to be delayed by 24 to 48 hours. We also recommend...
Important Update: Sterling introduces several Form I-9 feature enhancements in Q2 2021
As part of Sterling's ongoing commitment to strengthen our Form I-9 offering, we are excited to announce several new and upcoming feature enhancements in Q2 2021. What's New Effective immediately, you can take advantage of the following new I-9 features and...
Service Advisory: Criminal search delays for SAM-GSA, SAM-OIG, SAM-OIG-FDA
On Monday, May 24, 2021, the System for Award Management (SAM-GSA), the Office of Inspector General (SAM-OIG), and the U.S. Food and Drug Administration (SAM-OIG-FDA) Government website integration became unavailable. As a result, we are anticipating 24 to 48-hour...