System and Service Updates
Alaska statewide and multi-county criminal searches are now available
On Tuesday, May 4, 2021, Alaska statewide and multi-county criminal searches became unavailable, due to a technical issue with the court systems. Please note the court resumed fulfillment on Monday, May 17, 2021, and the backlog will be processed within the next 48...
San Bernardino, California county criminal searches are now available
San Bernardino, California county criminal searches became unavailable on Thursday, May 13, 2021. Please be advised that fulfillment resumed on Wednesday, May 19, 2021, and pending searches will be processed by Friday, May 21, 2021. Thank you for your patience.
San Bernardino, California county criminal searches are unavailable
San Bernardino, California county criminal searches are unavailable as of Thursday, May 13, 2021. Please note the county is experiencing a system issue and we are working with the court clerk to determine a date of restoration. We will communicate updates as they...
Service Advisory: Alaska court system outage causing criminal search delays
Starting Tuesday, May 4, 2021, Alaska statewide and multi-county criminal searches became unavailable, due to a technical issue with the court system. As a result, the outage is impacting Sterling's criminal fulfillment. The issue is estimated to be resolved in one...
Compliance Update: Sterling introduces Adverse Action notice changes to align with compliance best practices
Starting May 13, 2021, Sterling is introducing the following updates to our standard sample pre and final adverse action notices to assist you in complying with Illinois law and to more closely align with best practices. Action May Be Required: If you use custom...
Service Advisory: Upcoming April holidays impact criminal, verifications, and D&HS services
In observance of upcoming holidays - including the Birthday of José de Diego in Puerto Rico on Monday, April 19; Patriot's Day in Massachusetts and Maine on Monday, April 19, 2021; and Arbor Day in Nebraska on April 30, 2021 - several U.S. courthouses, schools in...
Service Advisory: Van Zandt, Texas county criminal searches are unavailable
Van Zandt, Texas county criminal searches are unavailable as of Monday, April 12, 2021. Please note the county is experiencing a system issue, and they are working to determine a date of restoration. In the meantime, we have secured a provider as an alternative...
System Alert: Intermittent order submission issue has been resolved on April 15, 2021
Starting at 10 a.m. ET on April 15, 2021, you may have experienced intermittent issues submitting orders on SterlingONE. Please be advised full functionality has been restored at 10:41 a.m. ET, and you may continue submitting background screening orders. Thank you for...