System and Service Updates
System Alert: Intermittent order submission errors on April 15
On April 15, 2021 at 10 a.m. ET, you may be experiencing intermittent order submission errors on SterlingONE. We are actively investigating and working to restore, and will provide updates as they become available. We apologize for the inconvenience.
System Alert: System maintenance on April 18
At Sterling, we are constantly innovating our platforms to deliver on our commitment of providing you with advanced, technology-enabled services. Our upcoming maintenance originally planned for Saturday, April 10, 2021, has been rescheduled to Sunday, April 18, 2021,...
COVID-19 U.S. service updates
Sterling is doing everything in our power to continue serving you and carrying out our mission of providing the foundation of trust and safety you need to create great environments for your most essential resource, people. In light of the growing impact of the novel...
Service Advisory: Upcoming I-9 scheduled system maintenance
Form I-9 Compliance will be performing regularly scheduled maintenance on Tuesday, April 6, 2021, from 1:00 a.m. to 2:59 a.m. ET. During this time, Form I-9 and E-Verify may be intermittently available.
Resolved Service Advisory: Electronic ordering via Quest is now available
On Tuesday, March 30, 2021, drug test registration through Quest became disabled due to an issue with the Quest system. Please note that the issue was resolved by Quest on Tuesday evening, and they are anticipating a 24 hour delay for drug tests that were received at...
Service Advisory: Upcoming holidays to impact criminal searches, verifications, and D&HS services
In observance of upcoming holidays (including Holy Week in Puerto Rico starting the week of March 29, 2021; Cesar Chavez Day in California on Wednesday, March 31, 2021; Transfer Day and Easter in the U.S. Virgin Islands from Wednesday, March 31 to Monday, April 5,...
Service Advisory: Electronic ordering through Quest is temporarily disabled
As of Tuesday, March 30, 2021, drug test registration through Quest has been disabled due to an issue with the Quest system. We are working with Quest to resolve the issue and, in the meantime, we are manually re-registering any impacted candidates. Thank you for your...
Important Update: 2021 W-4 form updates
Update on March 25, 2021: Please be advised updated state income tax withholding forms are available on SterlingONE for the following 24 states: Arizona, Arkansas, California, Connecticut, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Maine, Maryland, Michigan,...