System and Service Updates
Resolved Service Advisory: Southern Indiana Federal District searches are available
Update on Wednesday: March 24, 2021: On Saturday, March 20, 2021, Southern Indiana Federal District searches became unavailable due to a system issue that also impacted National Federal and Indiana State Federal Criminal searches. Please note fulfillment resumed on...
Compliance Update: Illinois Human Rights Act Amendments
On Tuesday, March 23, 2021, Illinois Governor J.B. Pritzker signed SB 1480 into law, which includes amendments to the Illinois Human Rights Act (the “Amendments”) as it relates to employers’ consideration of applicants’ and employees’ conviction records. Effective...
Service Advisory: Form I-9 Compliance system maintenance on March 24, 2021
Form I-9 Compliance will be performing regularly scheduled maintenance on Wednesday, March 24, 2021, from 1:00 a.m. to 2:59 a.m. ET. During this time, Form I-9 and E-Verify may be intermittently available. Thank you for your patience.
Service Advisory: Motor Vehicle Records pending searches to be cleared by end of week
On Wednesday, March 17, 2021, Sterling experienced technical issues processing Motor Vehicle Records (MVR) searches. Please note we resolved the issue on Wednesday, March 17, 2021, and pending searches will be processed by end of day, Monday, March 22, 2021. Thank you...
Service Advisory: Michigan Department of State system maintenance to cause processing delays for Michigan motor vehicle records
Starting Thursday, March 11, 2021 to Sunday, March 14, 2021, Michigan Department of State will be conducting system maintenance on its Motor Vehicle Records (MVR). Please note Michigan MVR searches will be unavailable during the maintenance window, but we will process...
Service Advisory Update: Mid-South winter storm extends into Midwest/Northeast with more delays expected
Update on March 8, 2021: Due to severe storms in Memphis, Tennessee from February 15 to 18, 2021, FedEx has experienced widespread shipping delays and a backlog of lab specimens to all our partner labs. Please note the following: eScreen was notified by FedEx of...
Service Advisory: Federal and Civil Federal fulfillment delays
Please be advised federal and civil federal services were unavailable from Monday, March 1, 2021, starting at 11:30 a.m. to 4:00 a.m. ET, Tuesday, March 2, 2021. While fulfillment has resumed, please expect fulfillment delays of up to 24 hours. Thank you for your...
Sterling introduces updates to align with compliance best practices
Starting Thursday, March 11, 2021, Sterling is introducing the following updates to align with compliance best practices. Updated forms. Sterling is making text updates to our standard sample Disclosure, Investigative Disclosure, California Disclosure, State Law...