System and Service Updates
Compliance Update: Philadelphia Criminal Record and Credit Screening Amendments
On January 20, 2021, Philadelphia Mayor Jim Kenney signed Bill No. 200479 (the “Amendments”) into law, thereby amending the Fair Criminal Record Screening Standards (the “Standards”) codified in Chapter 9-3500 of the Philadelphia Code. The Standards initially took...
Important Update: Department of Transportation (DOT) Employment Verification results
Sterling’s robust verification services take the burden off your teams by delivering fast, accurate verifications of a candidate’s background. Currently, our Department of Transportation (DOT) Employment Verification service provides a result of ‘Complete’, and...
Service Advisory: Mardi Gras to impact criminal, verifications and D&HS services in Louisiana
In observance of Mardi Gras on Tuesday, February 16, 2021, all courts in the state of Louisiana will be closed. As a result, please note the following impact below. Criminal searches and verifications with external dependencies are expected to be delayed by 24 to 48...
Service Advisory: Pennsylvania online source change causes criminal search delays
Pennsylvania criminal searches became unavailable as of Tuesday, February 9, 2021, due to online source updates. Please note that manual fulfillment has resumed as of Thursday, February 11, 2021. In the meantime, please expect processing delays for 24 to 48 hours....
Service Advisory: Upcoming holidays to impact criminal searches, verifications, and D&HS services
Some U.S. courthouses, schools in session, and businesses may close in observance of the upcoming holidays (Lincoln's Birthday on Friday, February 12, 2021, and Presidents' Day on Monday, February 15, 2021). As a result: Criminal searches and verifications with...
Resolved System Alert: Availability on February 8, 2021
On Monday, February 8, 2021, from 12:33 p.m. to 1:59 p.m. ET, you may have experienced issues logging in and placing orders. Please be advised functionality has been restored, and you may continue placing orders for processing. Thank you for your understanding, and we...
Service Advisory: Winter storm to delay criminal searches, verifications, and D&HS services in the East Coast
A winter storm is hitting the East Coast – impacting Washington DC, Delaware, Massachusetts, Maryland, New Jersey, New York, Pennsylvania, and Virginia. As a result, we anticipate processing delays for criminal searches and verifications with external dependencies....
Resolved Service Advisory: Travis, Texas county criminal searches are available
Travis, Texas county criminal searches became unavailable on Friday, January 22, 2021. Please note the county resolved the system issue on Wednesday, January 27, 2021, and pending searches have been processed. Thank you for your patience.