System and Service Updates
Resolved Service Advisory: San Bernardino, California county criminal searches are available
San Bernardino, California county criminal searches became unavailable on Tuesday, December 8, 2020. Please note the system issue was resolved on Friday, December 11, 2020, and pending searches will be processed by end of day Monday, December 14, 2020. Thank you for...
Missouri statewide criminal searches are available
Missouri statewide criminal searches became unavailable on Friday, December 4, 2020, and the system issue was resolved on Friday, December 11, 2020. While fulfillment has resumed, we expect to receive results slower than the current turnaround time of seven to 10...
Service Advisory: Upcoming holidays to impact criminal searches, verifications, and D&HS services
In observance of upcoming holidays (including Christmas on Friday, December 25, 2020; and New Years Day, Friday, January 1, 2021), most U.S. courthouses, schools in session, and many businesses will close. As a result, please note: Criminal searches and verifications...
Resolved Service Advisory: Ascension Parish, Louisiana criminal and civil records are available
Ascension Parish, Louisiana criminal and civil records became unavailable on Thursday, November 26, 2020. Please note the system issue was resolved on Wednesday, December 2, 2020, and pending searches will be processed by end of day Thursday, December 3, 2020. Thank...
Service Advisory Update: CBSV processing delays after Social Security Administration completes system maintenance
The Social Security Administration completed system maintenance on its Consent Based Social Security Number Verification (CBSV) service on Monday, November 30, 2020. While services have resumed, please note pending searches will take approximately 72 hours to process....
Service Advisory Resolved: Electronic drug test registration through Quest is now available
Update: Electronic drug test registration through Quest is active as of Tuesday, November 24, 2020 at 1:07 p.m. ET. Thank you for your patience. Electronic drug test registration through Quest is temporarily disabled as of Tuesday, November 24, 2020. We are manually...
Upcoming Thanksgiving holiday fulfillment impact
In observance of Thanksgiving, most U.S. courthouses, schools in session and many businesses will be closed on Thursday, November 26 and Friday, November 27, 2020. Please note: Criminal searches and verifications with external dependencies are expected to be delayed...
Service Advisory Reminder: Upcoming Social Security Administration system maintenance to cause CBSV processing delays
As a reminder, the Social Security Administration is conducting system maintenance on Wednesday, November 18, 2020 at 6:00 p.m. through 6:00 a.m. ET, Monday November 30, 2020. Please note services will be unavailable during this maintenance window, but we will process...