System and Service Updates

County criminal searches for all counties in Missouri became unavailable on Friday, October 16, 2020. The system issue was resolved on Tuesday, October 20, 2020, and fulfillment has resumed. Please note pending searches will be processed by end of day Friday, October...

As part of the Federal Motor Carrier Safety Administration (FMCSA) Clearinghouse rule that went in effect January 6, 2020, FMCSA-regulated employers must conduct Clearinghouse database queries for violation information: Pre-Employment Full Access Query. Sterling’s...

County criminal searches for Genesee County, Michigan became unavailable on Wednesday, October 14, 2020. Please be advised fulfillment resumed on Monday, October 19, 2020, and pending searches will be processed by end of day Wednesday, October 21, 2020. Thank you for...

The New Hampshire Department of Safety Division of Motor Vehicles has issued a new driving record release form. Please begin using the new form, updated on our Sterling systems, effective immediately. Thank you for your continued trust in Sterling!

County criminal searches for Butler, Ohio became unavailable on Tuesday, October 13, 2020. Please be advised fulfillment resumed on Friday, October 16, 2020, and pending searches have been processed. Thank you for your patience.

Please be advised fulfillment for San Bernardino, California county criminal searches resumed on Friday, October 16, 2020. All pending searches have been processed. Thank you for your patience.

On Thursday, October 1, 2020, county criminal searches for Lake County, Ohio became unavailable. Please note the system issue was resolved, and pending searches will be processed by end of day Monday, October 12, 2020. Thank you for your patience.

As Hurricane Delta makes landfall on Friday, October 9, 2020 with possible impact to the state of Louisiana, criminal and verification searches with external dependencies may experience delays. There may also be patient service center (PSC) closures or delays in...