System and Service Updates
Service Advisory: Upcoming Columbus Day | Indigenous Peoples’ Day may delay verification and criminal searches
In observance of Columbus Day | Indigenous Peoples’ Day, many U.S. courthouses, some schools in session, and government businesses will close on Monday, October 12, 2020. As a result: A 24 to 48 hour delay following the holiday is anticipated for criminal and...
Resolved Service Advisory: Washington D.C. Motor Vehicle Record (MVR) searches are available
Motor Vehicle Records (MVR) for Washington D.C. became unavailable on Monday, October 5, 2020. Please note the system issue was resolved on Wednesday, October 7, 2020, and pending searches have been processed. Thank you for your continued trust in Sterling.
Equifax The Work Number® fee increase
Equifax Workforce Solutions (formerly known as TALX) has informed Sterling that they are making significant changes to the fee structure and price for their employment verification service, The Work Number®. Given the magnitude of these changes, Sterling needs to...
Important Update: New Guam driving record release form
Per Guam's request, Sterling added our provider's name on the standard release form for Guam motor vehicle record (MVR) requests. Please note you will need to complete a Guam-specific form and copy of the driver license for Guam MVR requests. Effectively immediately,...
Resolved Service Advisory: Indiana federal services are available
On Friday, September 25, 2020, the Southern District of Indiana experienced a system outage. Please be advised the issue was resolved on Thursday, October 1, 2020. Fulfillment has resumed for Indiana State Federal, Indiana National Federal, and Indiana State Civil...
Important Update: New Washington state driving record release form
The Washington State Department of Licensing has issued a new driving record release form. Effectively immediately, please use the new release form to request Washington state motor vehicle records (MVR). Thank you for your continued trust in Sterling!
Maryland Salary History Ban, Effective October 1, 2020
Effective October 1, 2020, Maryland joins a growing list of state and local jurisdictions which restricts employers from inquiring into or considering applicants’ compensation histories. House Bill 123, An Act Concerning Labor and Employment (the “Act”), amends the...
Resolved Service Advisory: Fulton, Georgia county criminal searches are available
On Wednesday, September 23, 2020, Sterling experienced intermittent availability for Fulton, Georgia county criminal searches. Sterling is now able to process searches as of Wednesday, September 30, 2020. Please expect delays of two to three days for searches that...