System and Service Updates
Resolved Service Advisory: Lake, Indiana county criminal searches availability
On Saturday, September 19, 2020, county criminal searches for Lake, Indiana became unavailable. Please be advised the county resolved the issue and Sterling will process impacted searches by end of day Thursday, September 24, 2020. Thank you for your continued trust...
Action May be Required by September 30: Two New Sterling Integration Domain Certificates
Certificates for two Sterling integration domains – integration.sterlingts.com and www.sterlingdirect.com – are set to expire. Our technology team will renew both certificates on Thursday, October 1, 2020 at 9:00 p.m. ET. Action May Be Required by Wednesday, September...
Hawaii Ban the Box Update Effective September 15, 2020 – SB2193
On September 15, 2020, Hawaii Governor David Ige, signed SB 2193 (the “Amendments”) to amend section §378-2.5 of the Hawaii Revised Statutes to further limit lookback periods for convictions which employers may consider in employment decisions. Previously, under...
Service Advisory: Massachusetts courts to close on Friday, September 18, 2020
Massachusetts courts will be closed on Friday, September 18, 2020 in memory of Supreme Judicial Court Chief Justice Ralph D. Gants. Please be advised criminal searches with external dependencies are expected to be delayed by 24 to 48 hours.
Service Advisory: Upcoming Social Security Administration system maintenance to cause CBSV processing delays
On Tuesday, September 29, 2020 at 9:00 p.m. ET through 6:00 a.m. ET, Friday October 2, 2020, the Social Security Administration is conducting system maintenance on its Consent Based Social Security Number Verification (CBSV) service. Please note services will be...
Important Update: Seneca County Criminal Searches
On September 9, 2020, we communicated that the Seneca County Clerk is no longer processing criminal searches and that all Seneca, New York criminal searches could only be obtained by running a New York statewide criminal search. Since we communicated, Sterling has...
SterlingAPI is experiencing intermittent issues – Resolved
As of 3 PM ET all Sterling API systems have been restored to full functionality.
Service Advisory: Upcoming Labor Day holiday fulfillment impact
In observance of Labor Day, most U.S. courthouses, schools in session, and businesses will be closed on Monday, September 7, 2020. As a result: A 24 to 48 hour delay following the holiday is anticipated for criminal and verification processes requiring research with...