System and Service Updates
Service Advisory: Tropical Storm Marco and Hurricane Laura to delay criminal and verification searches
Tropical Storm Marco and Hurricane Laura are impacting the Gulf Coast. As a result, criminal and verification searches with external dependencies are expected to be delayed. We are closely monitoring the situation and will provide updates as they become available.
What’s New: Quantisal, a lab based and self-collect oral fluid test, is now available
Sterling is now offering a self-collected, lab-based saliva drug test called Quantisal. We're excited to announce that, effective immediately, you can take advantage of this saliva-based test in its suitability for post-accident or ”for-cause” testing. Quantisal...
Service Advisory: County criminal searches for Will County, Illinois are unavailable
On Tuesday, August 18, 2020, county criminal searches for Will County, Illinois became unavailable due to system maintenance. Please note availability is expected to return on Friday, August 21, 2020. We are closely monitoring the situation and will provide updates as...
System Alert: Upcoming system maintenance on Saturday, August 22, 2020
We are constantly innovating our systems to deliver on our commitment of providing you with advanced, technology-enabled services. On Saturday, August 22, 2020, Sterling will be performing a planned, short-term maintenance from 10:00 a.m. to 10:30 a.m. ET. During this...
System Alert: Outage on Saturday, August 8, 2020
We are constantly innovating our platforms to deliver on our commitment of providing you with advanced, technology-enabled services. On Saturday, August 8, 2020, Sterling will be performing planned maintenance from 4:30 a.m. to 5:00 a.m. ET. As a result, you may...
Resolved Service Advisory: Riverside, California county criminal searches availability
On Monday, July 20, 2020, Sterling experienced intermittent availability for Riverside, California county criminal searches. Please note the issue was resolved on Tuesday, July 28, 2020, and pending searches have been processed. For searches that require additional...
Resolved Service Advisory: Department of Justice national sex offender public website availability
On Friday, July 24, 2020, the Department of Justice (DOJ) National Sex Offender website experienced intermittent state-source outages. Please be advised Sterling is no longer experiencing issues with the DOJ website as of Monday, July 27, 2020.
Service Advisory: Department of Justice national sex offender public website outage
As of Friday, July 24, 2020, the Department of Justice (DOJ) National Sex Offender website is experiencing intermittent state-source outages. As a result, turnaround time delays are expected. We are monitoring the situation, and will provide updates as they become...