System and Service Updates
Resolved Service Advisory: Genesee, Michigan county criminal searches are available
On Monday, July 20, 2020, Genesee, Michigan county criminal searches became unavailable. Please be advised the issue has been resolved and searches will be processed by end of day Friday, July 24, 2020.
Service Advisory: Riverside, California county criminal searches availability
As of Monday, July 20, 2020, Sterling is experiencing intermittent availability with county criminal searches for Riverside, California. We are working with the court clerk to determine the root cause and will provide updates as they become available.
Service Advisory: Genesee, Michigan county criminal searches are unavailable
On Monday, July 20, 2020, Genesee, Michigan county criminal searches became unavailable. Please note the issue is with Genesee county and there is currently no date for restoration. We are closely monitoring the situation and will provide updates as they become...
Important Update: Chemung County Clerk no longer processing criminal searches
Chemung County Clerk is no longer processing criminal searches. As a result, all Chemung county, New York searches can only be obtained by running a New York Statewide criminal search. Sterling will automatically upgrade Chemung county, New York searches to New York...
Resolved Service Advisory: Oklahoma statewide criminal fulfillment has resumed
On Monday, July 6, 2020, Oklahoma statewide criminal searches became unavailable due to system maintenance. Please note the issue was resolved on Wednesday, July 15, 2020. While fulfillment has resumed, we expect to fulfill pending requests by end of day Friday, July...
Service Advisory: Fulfillment delays with Dallas, Texas county criminal searches
As of June 23, 2020, we are experiencing intermittent issues processing county criminal searches in Dallas, Texas through their website. As a result, searches may be delayed by approximately 48-72 hours. Thank you for your patience.
Upcoming E-Verify Outage
The Department of Homeland Security (DHS) informed us that the E-Verify system is having a maintenance outage on Tuesday, July 14, 2020, from 10:00 pm to 11:59 pm, ET. During this time frame, E-Verify will be unavailable. Thank you for your understanding and patience.
Together, we can minimize risk from phishing threats
At Sterling, we believe everyone has the right to feel safe. We continuously monitor for cyber threats and other vulnerabilities to ensure we provide the foundation of safety and trust you need to hire with confidence. As part of our security monitoring program, we...