System and Service Updates
Service Advisory: Oklahoma statewide criminal searches are unavailable
On Monday, July 6, 2020, Oklahoma statewide criminal searches became unavailable due to a system maintenance. Please note the issue is with the state of Oklahoma and there is currently no date for restoration. We are closely monitoring the situation and will provide...
Sterling separates investigative disclosure to stay ahead of ever-changing regulations
Sterling periodically reviews our sample forms based on industry best practices and trends in litigation. Recently, we have seen claims brought against employers arguing that the FCRA disclosure for consumer reports and the disclosure for investigative consumer...
Service Advisory: Upcoming Independence Day holiday will delay criminal and verification searches
In observance of Independence Day, most U.S. courthouses, schools in session, and businesses will close on Friday, July 3, 2020. A 24 to 48 hour delay following the holiday is anticipated for criminal and verification processes requiring research with courthouses,...
Resolved Service Advisory: Pennsylvania sex offender registry website is available
On Wednesday, June 17, 2020, the Pennsylvania Sex Offender Registry website became unavailable. Please be advised the issue was resolved on Thursday, June 18, 2020, and all searches have been processed.
Service Advisory: Pennsylvania sex offender registry website is unavailable
On Wednesday, June 17, 2020, the Pennsylvania Sex Offender Registry website became unavailable. As a result, turnaround time delays are expected for United States Department of Justice (DOJ) Sex offender and State Sex Offender searches for Pennsylvania. Please note...
Important Update: All state tax forms are up to date
Please be advised all state tax forms are now up to date. Sterling reviews each state annually for changes in their income tax withholding and exemption forms, and we upload any new forms onto our New Hire Forms Library.
Planned system maintenance on Saturday, June 6, 2020
We hold ourselves to a high standard – and part of that means regularly finding ways to enhance our technology and security. On Saturday, June 6, 2020, Sterling is performing planned system maintenance. As a result, you may experience short-term intermittent...
Service Advisory: Upcoming Memorial Day holiday will delay criminal and verification searches
In observance of Memorial Day, most U.S. courthouses, schools in session, and businesses will close on Monday, May 25, 2020. A 24 to 48 hour delay following the holiday is anticipated for criminal and verification processes requiring research with courthouses, schools...