System and Service Updates
Latest COVID-19 U.S. service updates
Sterling is doing everything in our power to continue serving you and carrying out our mission of providing the foundation of trust and safety you need to create great environments for your most essential resource, people. In light of the growing impact of the novel...
COVID-19 impact on Sterling’s global services
In light of the growing impact of the novel Coronavirus, COVID-19, the Sterling team has been enacting the necessary contingencies for our business operations throughout the world. For more information, visit https://www.sterlingcheck.com/covid-19/. As with all...
E-Verify Outage This Weekend
The Department of Homeland Security (DHS) informed us that the E-Verify system will be having a planned maintenance outage from Saturday, April 11, 2020 at 8:00 p.m. until Sunday, April 12, 2020 at 4:00 a.m. ET. During this time frame, E-Verify will not be available....
Service Advisory: Upcoming Good Friday holiday will delay criminal and verification searches
In observance of Good Friday, some U.S. courthouses, schools in session, and businesses may close on Friday, April 10, 2020. A 24 to 48 hour delay following the holiday is anticipated for criminal and verification processes requiring research with courthouses, schools...
Resolved Service Advisory: Criminal fulfillment has resumed to normal for Dallas, Texas
On Friday, April 3, 2020, Sterling resolved its connectivity issues with the court system in Dallas, Texas that began on Friday, March 6, 2020. Please be advised that we are no longer experiencing delays and all searches have been processed.
COVID-19 impact on Sterling’s global services
With expanded precautionary measures being issued globally in response to COVID-19, Sterling has temporarily suspended the following global services as of Monday, March 30, 2020 due to requirements for original documents, in-person site visits, and/or closures:...
Latest COVID-19 service updates
Sterling is doing everything in our power to continue serving you and carrying out our mission of providing the foundation of trust and safety you need to create great environments for your most essential resource, people. In light of the growing impact of the novel...
Upcoming planned system maintenance on April 4, 2020
We hold ourselves to a high standard – and part of that means regularly finding ways to enhance our technology and security. On Saturday, April 4, 2020, Sterling is performing planned system maintenance. Clients who use drug & health services can anticipate...