System and Service Updates

We assure you that Sterling is doing everything in our power to continue serving you and carrying out our mission of providing the foundation of trust and safety you need to create great environments for your most essential resource, people. In light of the growing...

While our partner laboratories can perform laboratory analysis for COVID-19 at their labs, none of their Patient Service Centers (PSCs) are collecting samples related to COVID-19. Please note that third party independent collection sites may, at their discretion, be...

Since Friday, March 6, 2020, we are experiencing connection issues with the court system in Dallas, Texas. As a result, we are anticipating criminal fulfillment delays of up to 72 hours. Please be advised that the Dallas Court Clerks Office is also experiencing...

To keep you up-to-date with the latest tax-related resources, Sterling reviews each state annually for changes in their income tax withholding and exemption forms, and we upload any new forms onto our New Hire Forms Library. This year, due to significant W-4 changes,...

Due to Cook, Illinois county's new case management system, Sterling will continue to fulfill criminal court searches using court runners, indefinitely. Turnaround time is four to five days for clears and five to seven days for hits.

County criminal data for San Bernardino, California was unavailable since Saturday, February 15, 2020. The issue has been resolved as of Monday, March 2, 2020, and we are now able to complete your request(s) in a timely manner. Thank you for your patience.

To keep you up-to-date with the latest tax-related resources, Sterling reviews each state annually for changes in their income tax withholding and exemption forms, and we upload any new forms onto our New Hire Forms Library. This year, due to significant W-4 changes,...

Electronic drug test registration through Quest was temporarily disabled today from 11:00 a.m. to 1:45 p.m. ET on February 28, 2020. We worked with Quest to resolve the issue. Our operations team is manually re-registering impacted candidates. Thank you for your...