System and Service Updates

Please be advised that LabCorp’s Research Triangle Park (RTP) facility in North Carolina is currently without power, and there may be patient service center (PSC) closures or delays in storm-affected areas. As a result, LabCorp results may be delayed by approximately...

On January 31, 2020, the U.S. Citizenship and Immigration Services (USCIS) released a new Form I-9 on to the public and providers such as Sterling. All U.S. employers must properly complete Form I-9 for each individual they hire for employment in the U.S. Please note...

To keep you up-to-date with the latest tax-related resources, Sterling reviews each state annually for changes in their income tax withholding and exemption forms, and we upload any new forms onto our New Hire Forms Library. This year, due to significant W-4 changes,...

Please be advised that the court systems at Macomb and Washtenaw counties in Michigan are experiencing processing issues at the court level. As a result, there are criminal fulfillment delays of up to 72 hours.

The Department of Justice (DOJ) national sex offender website experienced intermittent state-source outages from January 25, 2020. Since the afternoon of Tuesday, January 28, 2020, we are now able to fulfill searches for the DOJ, and will complete requests in a timely...

The state of Iowa is increasing the access fee for Motor Vehicle Records (MVR) from $8.50 to $10.30 per request; this fee increase will be effective February 1, 2020.

E-Verify is no longer experiencing intermittent service interruptions, and electronic I-9s were resubmitted. We are actively working to resolve availability with E-Verify for paper I-9s.

In observance of Martin Luther King, JR Day, most U.S. courthouses, schools in session, and many businesses will be closed on Monday, January 20, 2020. A 24 to 48 hour delay following the holiday is anticipated for criminal and verification processes requiring...