System and Service Updates
Resolved Service Advisory: Criminal and verification fulfillment for Puerto Rico and the Virgin Islands
Please be advised that there will be criminal and verification fulfillment delays for Puerto Rico and the Virgin Islands through Monday, January 20, 2020 due to the recent multitude of earthquakes. We expect fulfillment to return to normal starting Tuesday, January...
Service Advisory: Anticipated criminal and verification fulfillment delays for Puerto Rico and the Virgin Islands
Sterling is anticipating criminal and verification fulfillment delays for Puerto Rico and the Virgin Islands. Please be advised that Puerto Rico has declared a state of emergency due to the recent multitude of earthquakes that have impacted the region.
Upcoming holiday celebrations will delay criminal and verification searches
In observance of Christmas and New Year's Day, most U.S. courthouses, schools in session, and many businesses will be closed on Wednesday, December 25, 2019 and Wednesday, January 1, 2020. A 24 to 48 hour delay following the holiday is anticipated for criminal and...
Resolved Service Advisory – Minnesota statewide and county criminal fulfillment is available for Anoka, Dakota, Hennepin, and Ramsey counties
On Wednesday, December 19, 2019, Minnesota statewide and county criminal fulfillment became available for Anoka, Dakota, Hennepin, and Ramsey counties. We expect to process all requests by end of business day Monday, December 23, 2019.
Service Advisory – Intermittent service interruptions with E-Verify
Beginning on December 18, 2019, some customers started experiencing intermittent service disruptions with E-Verify. We are actively investigating the situation and will share updates as they become available. In the event that E-Verify case submission is late,...
Service Advisory – Fulfillment delays of up to seven days for Cook, Illinois
Please be advised that Cook, Illinois recently transitioned to a new court management system. As a result and due to the upcoming holidays, turnaround is expected to take four to five days for clears and five to seven days for hits.
New, redesigned Form W-4 coming January 1, 2020
The Internal Revenue Service (IRS) has released a redesigned W-4 Form that must be used starting January 1, 2020. Form W-4 is used by employees to inform employers how much money to withhold from their paycheck for federal income taxes. What's New Effective December...
Service Advisory – Minnesota statewide and county criminal fulfillment is unavailable for Anoka, Dakota, Hennepin, and Ramsey counties
On Monday, December 9, 2019, Minnesota statewide and county criminal fulfillment became unavailable for Anoka, Dakota, Hennepin, and Ramsey counties. At this time, there is no set date of availability. We are monitoring the source in order to reinstate fulfillment as...