A widespread third-party cloud service provider outage caused Sterling system and service issues from 10:38 a.m. ET to 7:35 p.m. ET on Tuesday, December 7, 2021. While the underlying third-party cloud service provider outage has been resolved, you (and your candidates) may continue to experience intermittent delays as our services recover.
Based on the assessment to date, the following Sterling impact is described below:
- Verification impact: The provider outage caused a high volume of verifications unable to be fulfilled, resulting in turnaround time delays. We are processing verifications as quickly as possible and expect to have impacted verifications completed by end of day on Wednesday, December 15, 2021.
- Order impact: If your order failed to submit during the outage, please resubmit for processing.
Sterling continues to assess impact across our background screening and identity services and we’re taking action to mitigate any impact with urgency. We will share updates as they become available.
Thank you for your patience.