Starting on Monday, January 10, 2022, our E-Verify provider – the U.S. government website that allows employers to determine the work eligibility of their employees – is intermittently available due to technical issues. You may have experienced error messages, such as “System Unavailable”, “Case Queued” or “Pending”. If you receive any error messages, Sterling’s I-9 systems will capture new cases, and will queue them for processing once E-Verify services have stabilized. No action on your part is necessary at this time.
In addition, if you are outside of the three federal government working day window for creating cases for new employees because of this technical issue, you will not be held accountable for a three-day violation.
Our E-Verify provider is working diligently to resolve the issue. We apologize for the inconvenience, and will share updates as they become available.