Starting Thursday, August 22, 2024, Sterling is experiencing online access issues in multiple US counties. As a result, delays for criminal and civil records in the following jurisdictions may be expected:
- California: Alameda, Santa Barbara, Santa Cruz
- Georgia: Fulton, Gwinnett
- Illinois: Kane
- Kansas: All county jurisdictions, except Johnson County
- Tennessee: Shelby
We have secured alternate fulfillment options for these jurisdictions until online access is restored. Turnaround times via alternate fulfillment methods will be delayed and will vary by jurisdiction. We are actively working to resolve the issue to resume online fulfillment as quickly as possible and will provide updates as they become available. Thank you for your patience.