As you may know, Sterling is currently experiencing delays in fulfilling criminal searches in Cook County, Illinois. These delays are due to a change in the information provided through their system that means a higher percentage of searches are requiring additional, in person court research to complete. Turnaround times are being further impacted by strict court-established time limits and appointment requirements. These issues are impacting not only Sterling, but all court researchers and all background screening companies.
While Sterling is actively monitoring Cook County, Illinois on a daily basis in hopes of finding ways to improve our client experience, delays are expected to continue to be a challenge in this jurisdiction. Current turnaround time for Cook County, Illinois is averaging several weeks longer than normal for records that require court research.
We apologize for the inconvenience this is causing, and will continue to keep you up to date on any developments.