What’s New: Default and customizable adverse action notices

Sterling is sending all candidate communications via email since March 24, 2020 – including pre-adverse actions notices, adverse action notices, and disputes – due to social distancing guidelines and anticipated impacts to postal service in response to COVID-19. To keep you updated on recent releases, please be advised of additional enhancements to adverse action notices:

• First, updated default pre-adverse and final adverse action notices are now available on our platform. You can find sample notices within Help & Resources.
• Second, if you’d like to customize pre-adverse and final adverse notices, we kindly ask that you connect with your Sterling Client Success representative to learn more.