Dec 10, 2024 @ 11:03 AM EST | Canada
Effective Friday, November 15, 2024, employees at Canada Post began a labour strike. Please note the following important information regarding potential disruption to Sterling services:
- Canadian Criminal Record Check – Digital Proof of Identity only
While we expect most Canada Post outlets to be operating normally, some may be closed or only provide limited services. This may impact Canada Post Digital Proof of Identity, which can be used to verify a candidate’s identity before the Canadian Criminal Record Check can be processed.
We strongly advise candidates to contact the Canada Post location to confirm that the location will be able to complete the transaction before attempting to have their identity verified in person.
- Police Certificates
Copies of Police Certificates may be delayed if you do not currently use a courier delivery option. If required, you may provide us with your courier details to have police certificates sent via courier instead of waiting for the postal service to resume.
- Driver Abstracts (Quebec only) and Fingerprinting
Results for Driver Abstracts in Quebec and Fingerprinting may be delayed due to the disruption in the postal service.
Updates on this situation will be provided as they become available. If you have further questions regarding this, please reach out to your Sterling Client Success Partner.
Thank you for your patience and continued trust in Sterling.
Aug 29, 2024 @ 10:45 AM EDT | Canada, Global, United States
In observance of the September 2024 holidays noted below, some government offices, schools, and businesses around the world will close:
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Labor Day will be observed in Canada and the US on Monday, September 2, 2024
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Independence Day will be observed in Brazil on Saturday, September 7, 2024
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Chinese Mid-Autumn Festival & National Day will be observed in China from Sunday, September 15, 2024 – Tuesday, September 17, 2024
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Malaysia Day will be observed in Malaysia on Monday, September 16, 2024
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Independence Day will be observed in México on Monday, September 16, 2024
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Day following the Chinese Mid-Autumn Festival will be observed in Hong Kong Wednesday, September 18, 2024
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National Day of Truth and Reconciliation will be observed in Canada on Monday, September 30, 2024
As a result, criminal searches, drug and health testing and verifications with external dependencies are expected to be delayed 24 to 48 hours. We also recommend candidates and employees scheduled for drug and health services call their chosen clinic or laboratory to verify hours of operation.
For reference, here’s a global list of public and national 2024 holidays. Thank you for your continued trust in Sterling.
Jul 31, 2024 @ 12:13 PM EDT | Canada, Global, United States
In observance of the August 2024 holidays noted below, some government offices, schools, and businesses around the world will close:
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Civic Holiday will be observed in Canada on Monday, August 5, 2024
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Battle of Boyacá will be observed in Colombia on Wednesday, August 7, 2024
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National Day will be observed in Singapore on Friday, August 9, 2024
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Independence Day will be observed in India on Thursday, August 15, 2024
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Assumption Day will be observed in Europe, South America, Caribbean, and Africa on Thursday, August 15, 2024
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Assumption of Virgin Mary (Asunción de la Virgen) will be observed in Colombia on Monday, August 19, 2024
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Summer Bank Holiday will be observed in United Kingdom on Monday, August 26, 2024
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National Day will be observed in Malaysia on Saturday, August 31, 2024
As a result, criminal searches, drug and health testing and verifications with external dependencies are expected to be delayed 24 to 48 hours. We also recommend candidates and employees scheduled for drug and health services call their chosen clinic or laboratory to verify hours of operation.
For reference, here’s a global list of public and national 2024 holidays. Thank you for your continued trust in Sterling.
Feb 29, 2024 @ 10:58 AM EST | Canada, Global, United States
In observance of these March 2024 holidays, some government offices, schools, and businesses around the world will close:
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Benito Juarez Birthday will be celebrated in Mexico on Monday, March 18, 2024
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Holy Week will be observed in many counties throughout Latin America from Sunday, March 24 to Saturday, March 30, 2024
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Saint Joseph Day (Día de San José) will be observed in Colombia on Monday, March 25, 2024
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Good Thursday (Jueves Santo) will be observed in Colombia on Thursday, March 28, 2024
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Good Friday will be observed in many counties on Friday, March 29, 2024
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Day after Good Friday will be observed in Hong Kong on Saturday, March 30, 2024
As a result, criminal searches, drug and health testing and verifications with external dependencies are expected to be delayed 24 to 48 hours. We also recommend candidates and employees scheduled for drug and health services call their chosen clinic or laboratory to verify hours of operation.
For reference, here’s a global list of public and national 2024 holidays. Thank you for your continued trust in Sterling.
Nov 21, 2023 @ 11:43 AM EST | Canada, Global, United States
We are constantly innovating our cloud-based platforms to deliver on our commitment of providing you with advanced, technology-enabled services. On Sunday, December 3, 2023, from 3 a.m. to 6 a.m. ET. Sterling will perform a planned system maintenance. As a result, your SterlingONE account will be unavailable during this time period. Thank you in advance for your patience and understanding.
Jun 13, 2023 @ 6:05 PM EDT | Canada, Global, United States
An Amazon Web Services (AWS) outage caused Sterling system and service issues on Tuesday, June 13, 2023 from 2:50 p.m. ET to 5:49 p.m. ET. Please note the outage is now fully resolved. During the outage, clients and candidates were unable to log into their Sterling accounts, impacting order submission.
While the underlying issue has been resolved by AWS, you may continue to experience intermittent issues over the next hour as services continue to recover. If login is unsuccessful, we encourage you to re-attempt.
We will continue to monitor and will share updates as they become available. Thank you for your patience.
