Oct 23, 2025 @ 11:38 AM EDT | Global
A widespread third-party cloud service provider interruption caused First Advantage system and service issues on Monday, October 20, 2025, from 2:45 a.m. to 6:53 p.m. ET. Please note that the outage has been fully resolved by Amazon Web Services (AWS). During the outage, some First Advantage customers may have experienced intermittent system and service issues that impacted order submission.
Please note the following statuses:
- Customer Care Phone System. While Chat support remained available throughout the interruption at help.fadv.com, phone systems were down until 8:38 p.m. ET on Monday, October 20, 2025.
- Reporting. Reports are currently available, and the data is current as of 11:59 p.m. ET on Tuesday, October 21, 2025.
- National Sex Offender Public Website Searches. The National Sex Offender Public website is back online at 6:25 p.m. ET on Monday, October 20, 2025; backlog is now clear.
- Candidate Hub Accessibility. All candidates should now be able to access their in-progress workflows via Candidate Hub or their invite link.
- Order impact: If your order failed to submit during this timeframe, please resubmit for processing.
Thank you for your patience.
Oct 20, 2025 @ 6:24 PM EDT | Global
On Monday, October 20, 2025, at 10:34 a.m. ET, you may be experiencing intermittent system and service issues due to a widespread outage from our cloud-based service provider, Amazon Web Services (AWS).
While most systems are now back online and showing significant improvement, you (and your candidates) may continue to experience intermittent delays for a couple of hours. Based on an assessment as of 5:30 p.m. ET, the following impact is described below:
- Customer Care Phone System. The phone system will remain offline until the Amazon Web Services (AWS) outage has been fully resolved. Chat support continues to remain available at help.fadv.com.
- Reporting. Reports are currently available, however, data refresh will require more time to fully sync; an ETA of Tuesday, October 21, 2025, is expected.
- National Sex Offender Public Website Searches. The National Sex Offender Public website is still offline; delays are expected.
- Candidate Hub Accessibility. Some candidates may have trouble accessing their in-progress workflows via the Candidate Hub. Please recommend they access the system using their Invite link.
- Order impact: If your order failed to submit during the outage, please resubmit for processing.
We will continue to monitor and will share updates as they become available. Thank you for your patience.
Oct 20, 2025 @ 1:13 PM EDT | Global
On Monday, October 20, 2025, at 10:34 a.m. ET, you may be experiencing intermittent system and service issues due to a widespread outage from our cloud-based service provider, Amazon Web Services (AWS). As a result, some customers may be unable to access their account dashboards, reporting and phones; delays are expected.
We are in communication with AWS, who is actively working to resolve this issue. We will continue to monitor and will share updates as they become available. Thank you for your patience.
Jul 2, 2025 @ 11:53 AM EDT | Global
First Advantage is continuously innovating our cloud-based systems to deliver on our commitment of providing you with advanced technology, systems, and security – with the purpose of providing best-in-class, unsurpassed candidate and customer experiences.
Starting on Saturday, July 12, 2025, from 12:01 a.m. to 12:01 a.m. ET on Sunday, July 13, 2025, First Advantage will perform a planned 24-hour maintenance on our corporate email systems. It may impact email delivery for up to a 24-hour period. We expect that all email systems will be operational as of 12:01 a.m. ET on Sunday, July 13, 2025. Emails received during this time will be responded to in the order in which they were received. For support, visit help.fadv.com.
Thank you in advance for your patience and understanding.
Mar 6, 2025 @ 4:15 PM EST | Global, United States
In observance of these March 2025 holidays, some government offices, schools, and businesses around the world will close:
- Carnival and Ash Wednesday will be observed on Tuesday, March 4 – Wednesday, March 5, 2025, in many countries
- Benito Juarez Birthday will be celebrated on Monday, March 17, 2025, in México
- Saint Joseph Day (Día de San José) will be observed on Monday, March 24, 2025, in Colombia
- Eid Al-Fitr/ Hari Raya Puasa will be observed on Sunday, March 30 – Monday, March 31, 2025, in many countries
As a result, criminal searches, drug and health screening, and verifications with external dependencies are expected to be delayed. We recommend candidates and employees scheduled for drug and/or health services call their selected screening site to verify hours of operation as some providers have modified hours.
For reference, here’s a global list of public and national 2025 holidays. Thank you for your continued trust.
Feb 7, 2025 @ 7:45 AM EST | Global
As of Friday, February 7, 2025, the Purge functionality for Form I-9s – that help you manage removal of Form I-9s that have reached the USCIS retention period – is now available. Previously, we had reported that the Purge functionality for Form I-9 was unavailable. We are continuing to monitor the situation to ensure it’s working properly. Thank you for your patience.
