Feb 4, 2025 @ 11:21 AM EST | Global, United States
As of Tuesday, February 4, 2025, the Purge functionality for Form I-9s – that help you manage removal of Form I-9s that have reached the USCIS retention period – is not working properly. You can still process Termination Date updates, but the purge or “delete” feature is not operational at this time. We will be removing the “Delete” button from the our Form I-9 “Term and Purge” page until the service can be restored. We are actively working to resolve, and will share updates as they become available. We apologize for the inconvenience.
Dec 2, 2024 @ 1:15 PM EST | Global
In observance of these December 2024 holidays, some government offices, schools, and businesses will close:
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Immaculate Conception Day (Día de la Inmaculada Concepción) will be celebrated in Colombia on Sunday, December 8, 2024
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Sultan of Selangor’s Birthday will be celebrated in Malaysia on Wednesday, December 11, 2024
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Christmas Day will be celebrated in in many countries throughout the world on Wednesday, December 25, 2024
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Boxing Day will be celebrated in the United Kingdom, Canada, Hong Kong, and Australia on Thursday, December 26, 2024
As a result, criminal searches, drug and health testing, and verifications with external dependencies are expected to be delayed. We recommend candidates and employees scheduled for drug and/or health services call their selected testing site to verify hours of operation as some providers have modified hours.
For reference, here’s a global list of public and national 2024 holidays and 2025 holidays. Thank you for your continued trust in Sterling.
Nov 25, 2024 @ 3:23 PM EST | Global, United States
Starting Thursday, November 21, 2024, the Department of Justice (DOJ) National Sex Offender Public Website (NSOPW) is experiencing intermittent state-source outages that are impacting record access. As a result, NSOPW sex offender searches have been delayed.
With current online source access, we anticipate we will clear the search backlog by start of business, Tuesday, November 26, 2024. We are monitoring the situation and will provide updates as they become available. Thank you for your patience.
Nov 20, 2024 @ 1:35 PM EST | Global, United States
Effective Monday, November 18, 2024, access to Washington county and state criminal and civil online records is restored, and the backlog is expected to cleared by end of business, Monday, November 25. Previously, we had reported that starting Monday, November 4, 2024, Washington county and state criminal and civil records were unavailable due to a technical issue with their information system.
Nov 18, 2024 @ 3:57 PM EST | Global, United States
Effective Friday, November 15, 2024, access to criminal and civil records in San Joaquin County, California is restored, and the search backlog is expected to cleared by end of business, Wednesday, November 27, 2024. Previously, we had reported that starting Thursday, October 31, criminal and civil record data for San Joaquin County was unavailable due to a technical issue with their information system. Thank you for your patience.
Nov 11, 2024 @ 11:05 AM EST | Global, United States
Starting Thursday, October 31, 2024, criminal and civil record data for San Joaquin County, California is unavailable due to a technical issue with their information system. At this time, there is no ETA for restoration of online record access. While the county’s Public Access Terminals are available, they are operating with significant delay as there is no alternate option for record access. This outage is impacting all Consumer Reporting Agencies.
