Mar 25, 2024 @ 5:59 PM EDT | Global, United States
As of Monday, March 25, 2024, Sterling is now processing criminal records in the 99 Kansas county jurisdictions that are confirmed as having completed updating their court case information. Estimated turnaround times for pending criminal checks will vary. Sterling is continuing to monitor and validate the progress of remaining counties.
As a reminder, updated criminal and civil record data from the Kansas Judicial Branch has been unavailable due to a technical issue with the state’s information system that occurred in October 2023.
We will continue to keep you updated as new information becomes available. Thank you for your continued partnership.
Mar 25, 2024 @ 12:17 PM EDT | Global, United States
Sterling’s planned maintenance has been rescheduled from Saturday, March 30, 2024 to Saturday, April 13 from 3:00 a.m. to 9:00 a.m. As a result, your Sterling account will be unavailable during this time period.
Action May Be Required
If you are a security-minded company that whitelists our IP addresses, please coordinate with your IT department to whitelist the following IP addresses to ensure your integration connectivity is not disrupted.
- 35.175.28.165
- 3.230.179.5
- 35.173.163.110
If your organization does not whitelist our IP addresses, then no action is required. Thank you in advance for your patience and understanding.
Mar 18, 2024 @ 2:28 PM EDT | Global, United States
As of Monday, March 18, 2024, Sterling is now processing criminal records in the 89 Kansas county jurisdictions that have completed updating their court case information. Estimated turnaround times for pending criminal checks will vary. Sterling is continuing to monitor and validate the progress of remaining counties.
As a reminder, updated criminal and civil record data from the Kansas Judicial Branch has been unavailable due to a technical issue with the state’s information system that occurred in October 2023.
We will continue to keep you updated as new information becomes available. Thank you for your continued partnership.
Mar 12, 2024 @ 11:33 AM EDT | Global, United States
We are constantly innovating our cloud-based platforms to deliver on our commitment of providing you with advanced, technology-enabled services. On Saturday, March 30, 2024, from 3:00 a.m. to 9:00 a.m. ET, Sterling will perform a planned system maintenance. As a result, your Sterling account will be unavailable during this time period and will impact managing and ordering of screening and onboarding (e.g. Sterling I-9) services.
Action May Be Required
If you are a security-minded company that whitelists our IP addresses, please coordinate with your IT department to whitelist the following IP addresses prior to the March 30, 2024 planned maintenance to ensure your connectivity is not disrupted.
- 35.175.28.165
- 3.230.179.5
- 35.173.163.110
If you have whitelisted two Sterling IP addresses – 52.21.214.87 and 52.5.155.164 – in the past, feel free to remove. If your organization does not whitelist our IP addresses, then no action is required. Thank you in advance for your patience and understanding.
Mar 11, 2024 @ 7:07 PM EDT | Global, United States
In June 2021, L.A. County, California removed public access to full date of birth information and moved to providing partial date of birth as an identifier for criminal records. Date of birth information is a key identifier used to match candidates to court records. With this change, the L.A. County court made it difficult to obtain sufficient identifiers needed to fulfill and complete searches. In response, Sterling adopted a combination of automation and inhouse research procedures to help avoid widespread delays; only a small percentage of criminal checks in L.A. County took longer than usual due to the additional steps needed to look for additional identifiers. In spite of these additional measures, due to the court’s action, some searches were no longer able to be completed. As a result, some searches were closed as unperformable.
On Friday, February 23, 2024, the Superior Court of Los Angeles county took the additional step of removing public access to all date of birth information for criminal searches conducted online or via kiosks. This decision impacts all court researchers and screening companies. With this change, the L.A. County court has made it significantly more challenging to accurately identify individuals during background checks so that criminal searches in this county can be completed.
As a result, delays for criminal checks in L.A. County are expected to increase. If you are concerned about a delayed Los Angeles County search and would like to have it closed, please reach out to your Client Success representative with a written request.
Sterling is exploring all possible avenues to fulfill all search requests, including working with our trade associations to restore access to full or partial date of birth. Unfortunately, there is no quick path to resolution, and we anticipate this issue will continue in the foreseeable future. While the issue today is limited to L.A. County, we are closely monitoring the situation and will take action if other counties follow suit.
We will continue to keep you up to date, and we understand that you may have questions and concerns, so please feel free to contact your Sterling Client Success representative.
Sterling is not a law firm and does not dispense legal advice. The information provided herein is general business information, is not based on any particular facts or situations, and is not to be relied upon as legal advice, even if you are currently a client of Sterling. You are encouraged to seek advice from your own legal counsel concerning matters covered in this notice.
Mar 11, 2024 @ 6:56 PM EDT | Global
As of Monday, March 11, 2024, Sterling is now processing criminal records in the 88 Kansas county jurisdictions that have completed updating their court case information. Estimated turnaround times for pending criminal checks will vary. Sterling is continuing to monitor and validate the progress of remaining counties.
As a reminder, updated criminal and civil record data from the Kansas Judicial Branch has been unavailable due to a technical issue with the state’s information system that occurred in October 2023.
We will continue to keep you updated as new information becomes available. Thank you for your continued partnership.
