Mar 4, 2024 @ 7:15 PM EST | Global, United States
As of Monday, March 4, 2024, Sterling is now processing criminal records in the 83 Kansas county jurisdictions that have completed updating their court case information. Estimated turnaround times for pending criminal checks will vary. Sterling is continuing to monitor and validate the progress of remaining counties.
As a reminder, updated criminal and civil record data from the Kansas Judicial Branch has been unavailable due to a technical issue with the state’s information system that occurred in October 2023.
We will continue to keep you updated as new information becomes available. Thank you for your continued partnership.
Feb 29, 2024 @ 10:58 AM EST | Canada, Global, United States
In observance of these March 2024 holidays, some government offices, schools, and businesses around the world will close:
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Benito Juarez Birthday will be celebrated in Mexico on Monday, March 18, 2024
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Holy Week will be observed in many counties throughout Latin America from Sunday, March 24 to Saturday, March 30, 2024
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Saint Joseph Day (Día de San José) will be observed in Colombia on Monday, March 25, 2024
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Good Thursday (Jueves Santo) will be observed in Colombia on Thursday, March 28, 2024
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Good Friday will be observed in many counties on Friday, March 29, 2024
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Day after Good Friday will be observed in Hong Kong on Saturday, March 30, 2024
As a result, criminal searches, drug and health testing and verifications with external dependencies are expected to be delayed 24 to 48 hours. We also recommend candidates and employees scheduled for drug and health services call their chosen clinic or laboratory to verify hours of operation.
For reference, here’s a global list of public and national 2024 holidays. Thank you for your continued trust in Sterling.
Feb 27, 2024 @ 5:46 PM EST | Global, United States
As of Tuesday, February 27, 2024, Sterling is now processing criminal records in the 81 Kansas county jurisdictions that have completed updating their court case information. Estimated turnaround times for pending criminal checks will vary. Sterling is continuing to monitor and validate the progress of remaining counties.
As a reminder, updated criminal and civil record data from the Kansas Judicial Branch has been unavailable due to a technical issue with the state’s information system that occurred in October 2023.
We will continue to keep you updated as new information becomes available. Thank you for your continued partnership.
Feb 20, 2024 @ 6:05 PM EST | Global, United States
As of Tuesday, February 20, 2024, Sterling is now processing criminal records in the 68 Kansas county jurisdictions that have completed updating their court case information. Estimated turnaround times for pending criminal checks will vary. Sterling is continuing to monitor and validate the progress of remaining counties.
As a reminder, updated criminal and civil record data from the Kansas Judicial Branch has been unavailable due to a technical issue with the state’s information system that occurred in October 2023.
We will continue to keep you updated as new information becomes available. Thank you for your continued partnership.
Feb 16, 2024 @ 12:53 PM EST | Global, United States
As of Monday, February 12, 2024, we are fulfilling Fulton, Georgia criminal court searches via court public access terminals (PATs) until the court restores online access. Civil searches are not being fulfilled at this time. Currently, the county does not have an ETA for restoration of online access. Under current conditions, the backlog of Fulton County criminal searches is expected to be completed within 3-4 weeks. We are actively exploring additional alternate fulfillment options to help reduce this delay.
As a reminder, starting Monday, January 29, 2024, criminal and civil record data for Fulton County, Georgia became unavailable due to a technical issue with their information system that impacted all Consumer Reporting Agencies.
We will continue to keep you updated as new information becomes available. Thank you for your continued partnership.
Feb 15, 2024 @ 5:01 PM EST | Global, United States
On Wednesday, February 14, 2024, our E-Verify provider experienced a widespread issue with their photo matching tool. As a result, there were discrepancies where the photos transmitted by E-Verify did not align with the photos on the employees’ documents. The U.S. Citizenship and Immigration Service (USCIS) quickly resolved the issue.
If you were impacted, please leverage the following steps to handle impacted photo match discrepancies:
- Cases with erroneous photos should be closed, and new E-Verify submissions should be made to ensure the correct images are displayed properly to complete the photo match process.
- Verify that cases did not mistakenly receive a Tentative Nonconfirmation (TNC) based on an erroneous photo match.
Thank you for your patience.
