Starting Thursday afternoon on April 13, 2023, attachment functionality within Sterling I-9 and Onboarding services became unavailable. As of 10:47 p.m. ET, the issue is now resolved. As a result, attachments within Sterling I-9 and Onboarding processes can be accessed and viewed. We apologize for any inconvenience this may have caused and appreciate your patience.
On Thursday, April 13, 2023, there are reports of an attachment issue with Sterling I-9 and Onboarding services. While order submission isn’t impacted, users are currently unable to access and view attachments. We are actively working to resolve and will share updates as they become available. We apologize for the inconvenience.
On Monday, March 20, 2023, the U.S. Consumer Financial Protection Bureau (CFPB) issued a rule to make minor corrections and updates to the contact information contained within the Fair Credit Reporting Act (FCRA) Summary of Consumer Rights. While these changes go into effect on Wednesday, April 19, 2023, the mandatory compliance date for incorporating these changes into the Summary of Consumer Rights provided to candidates is Wednesday, March 20, 2024.
Sterling will be updating the Summary of Consumer Rights available for candidates via SterlingONE by the mandatory compliance date of Wednesday, March 20, 2024. If you have business processes that require sending a candidate a Summary of Consumer Rights independent of Sterling (such as in your applicant tracking system), please be sure that you are using the most current version of the form available in the Compliance Resources section of our corporate website here.
Please do not hesitate to reach out with any questions you may have about this change. Thank you for your continued trust in Sterling.
From 1:30 p.m. to 2:00 p.m. ET on Wednesday, April 12, 2023, Section 2 of the Sterling I-9 process was unavailable. As of 2:00 p.m. ET, the issue is now resolved. If you were impacted, you can fully access and complete Section 2 of Sterling I-9. We apologize for any inconvenience this may have caused and appreciate your patience.
Starting on Wednesday, April 12, 2023 at 1:30 p.m. ET, there are reports of an issue within Section 2 of the Sterling I-9 process. Users are currently unable to access and complete Section 2. We are actively working to resolve, and will share updates as they become available. We apologize for the inconvenience.
From 9:30 a.m. ET to 1:45 p.m. ET on Thursday, March 16, 2023, Sterling experienced a temporary delay for Motor Vehicle Record (MVR) fulfillment due to connectivity issues with our provider. MVR services were restored at 1:50 p.m. ET on Thursday, March 16, 2023. Impacted searches are expected to be cleared by end of business, Thursday, March 16, 2023. Thank you for your patience.